Client Success & Onboarding Lead

ACM Limited; Dubai; On-site; AED 120,000 - 240,000; Full time

Benefits offered by this job

Above-average salary

Growth opportunities

Inclusive culture

Job summary

ACM Limited is seeking a Client Relations Manager to be the first point of contact for customers, ensuring excellent service and representing the company voice across products and services. You will work with product, support, and compliance teams to align client journeys with expectations and gather feedback for improvements.

Ideal candidates are fluent in English and Russian, with financial industry experience and a passion for customer service.

Qualifications

• Fluent English and Russian, both verbal and written.
• Relevant job experience in the financial industry is desirable.
• A higher degree in finance or economics is advantageous.
• Strong customer service mindset and good problem-solving skills.

Responsibilities

• Conduct face-to-face meetings, video, and phone calls with clients during onboarding and ongoing support.
• Collect client documents to enable onboarding and account opening processes.
• Respond to inquiries promptly via email and chat channels.
• Gather and analyze customer feedback to identify improvement areas and enhance satisfaction.

Skills

Fluent English

Fluent Russian

Education

Higher degree in finance or economics

Job description

ACM Limited is seeking a Client Relations Manager to be the first point of contact for customers, ensuring excellent service and representing the company voice across products and services. You will work with product, support, and compliance teams to align client journeys with expectations and gather feedback for improvements.

Ideal candidates are fluent in English and Russian, with financial industry experience and a passion for customer service.