Client Servicing & Business Development Manager

Terbium Solutions UAE; Dubai; On-site; AED 180,000 - 260,000; Full time

Job summary

Terbium Solutions UAE is seeking a Client Servicing & Business Development Manager to nurture existing client relationships while winning new business across the UAE. The role requires strong relationship management, opportunity spotting, and the ability to craft compelling pitches.

You will lead proposals, coordinate with internal teams, present tailored solutions using PowerPoint, and drive revenue growth while ensuring client satisfaction.

Qualifications

• 5-6 years of experience in client servicing, account management and business development.
• Proven success in retaining and growing existing accounts and acquiring new clients.
• Experience with UAE clients and understanding of the UAE business environment.
• Excellent communication, negotiation and relationship management skills.
• Strong presentation development skills using PowerPoint or similar tools.
• Proficiency with Excel for sales pipeline tracking and revenue reporting.
• Familiar with AI tools and LLMs for research, proposals and presentations.

Responsibilities

• Serve as primary contact for existing clients, building long-term relationships.
• Understand client priorities and coordinate with internal teams to deliver effective solutions.
• Manage client briefs, timelines, and deliverables with clear communication.
• Conduct regular client meetings and reviews to address feedback and maintain satisfaction.
• Identify opportunities to grow accounts through cross-selling and upselling.
• Identify new business opportunities across the UAE and manage the sales pipeline.
• Meet prospective clients, present Terbium Solutions offerings, and close deals.
• Prepare tailored presentations, pitches, proposals, scopes of work, and commercial estimates.
• Negotiate terms and drive new business in line with company objectives.
• Maintain records of client interactions and revenue forecasts.

Skills

Client servicing

Account management

Business development

Negotiation

Relationship management

Presentation development

PowerPoint

Excel

AI tools

CRM

Education

Bachelor’s degree in business, marketing, communications, or related field

Tools

PowerPoint

Excel

CRM tools

Job description

Job Description: Client Servicing & Business Development Manager

Company: Terbium Solutions UAE

Location: UAE

Experience: 5-6 years

Employment Type: Full-time

About the Role

Terbium Solutions UAE is looking for a Client Servicing & Business Development Manager to manage and grow existing client relationships while winning new business in the UAE.

The role has two core priorities: ensuring existing clients receive excellent service and proactively acquiring new clients. The ideal candidate combines strong relationship management skills with the ability to identify opportunities, create compelling pitches, negotiate, and close deals.

Key Responsibilities

Existing Client Management

• Serve as the primary point of contact for existing clients, building strong, long-term relationships.
• Understand each client’s business, priorities, and requirements, and coordinate with internal teams to deliver effective solutions.
• Manage client briefs, proposals, timelines, and deliverables, ensuring clear communication and timely execution.
• Conduct regular client meetings and reviews to address feedback, resolve concerns, and maintain satisfaction.
• Identify opportunities to grow existing accounts through cross-selling and upselling.
• Manage renewals and follow up on payments in coordination with the finance team.

New Business Development

• Identify and pursue new business opportunities across the UAE through prospecting, networking, referrals, and outreach.
• Build and manage a sales pipeline, from initial contact through proposal, negotiation, and closure.
• Meet prospective clients to understand their needs and present relevant Terbium Solutions offerings.
• Work with internal teams to prepare tailored presentations, pitches, proposals, scopes of work, and commercial estimates.
• Negotiate commercial terms and close new business in line with company objectives.
• Track market developments, competitor activity, and opportunities for growth.
• Maintain accurate records of client interactions, opportunities, revenue forecasts, and progress against targets.

Required Experience & Skills

• 5-6 years of relevant experience in client servicing, account management, and business development.
• Demonstrated success in retaining and growing existing accounts and acquiring new clients.
• Experience working with clients in the UAE and a strong understanding of the local business environment.
• Excellent communication, negotiation, and relationship management skills.
• Strong presentation development skills, with hands-on experience creating compelling client pitches, proposals, and business presentations using PowerPoint or similar tools.
• Proficiency in Microsoft Excel for sales pipeline tracking, revenue reporting, data analysis, and commercial estimates.
• Good hands-on experience with AI tools and large language models (LLMs), such as ChatGPT, Claude, or Gemini, for research, ideation, proposal writing, presentation development, and day-to-day productivity.
• Ability to review and refine AI-generated content for accuracy, relevance, and client suitability.
• Ability to manage multiple accounts and opportunities while coordinating effectively with internal teams.
• A proactive, commercially minded approach with strong ownership and follow-through.
• Familiarity with CRM tools for managing client relationships and sales opportunities.
• Bachelor’s degree in business, marketing, communications, or a related field preferred.
• An established UAE business network and a valid UAE driving licence would be an advantage.

Key Measures of Success

• Retention and satisfaction of existing clients.
• Revenue growth from existing accounts.
• New clients acquired and new business revenue generated.
• Quality of the sales pipeline and conversion of opportunities into signed business.
• Achievement of agreed account growth and sales targets.