Client Services Manager

Integral Recruitment; Dubai; On-site; AED 140,000 - 240,000; Full time

Job summary

Integral Recruitment is supporting a DFSA-regulated investment management and advisory firm in the DIFC with the appointment of an experienced Client Services Manager. The role focuses on day-to-day servicing for clients and investors across managed funds and OCIO mandates, acting as a central coordination point between clients and Investment, Operations, Compliance and Finance teams.

Key responsibilities include onboarding, KYC/AML, subscriptions, capital calls, investor reporting and portfolio

Qualifications

• 7+ years’ relevant experience within asset management or investment management.
• Strong experience in Client Services, Investor Services, Client Operations.
• Previous experience working within the DIFC is mandatory.
• Experience within a DFSA-regulated asset management, investment management or advisory firm.
• Hands-on experience with investor onboarding, subscriptions, capital calls, distributions, redemptions and investor reporting.
• Experience coordinating KYC/AML requirements and working closely with Compliance.
• Good understanding of investment products, fund structures and portfolio reporting.
• Experience servicing family offices, private clients, sovereigns/institutional investors would be advantageous.

Responsibilities

• Managing day-to-day client and investor servicing, enquiries and requests
• Coordinating investor onboarding, KYC/AML and client documentation
• Managing subscriptions, redemptions, capital calls and distributions
• Coordinating NAV statements, capital account statements, fund reports and other investor communications
• Supporting OCIO clients with portfolio reporting, investment meetings and ongoing administration
• Working closely with fund administrators, custodians, banks and other external service providers
• Maintaining visibility over outstanding client matters, deadlines and deliverables
• Identifying and escalating exceptions, delays or documentation issues and ensuring matters are followed through to resolution
• Supporting the continued development of client servicing processes, controls and reporting

Skills

Client Services

Investor Services

Client Operations

DIFC experience

DFSA-regulated experience

Job description

Client Services Manager | Asset Management | DIFC, Dubai

Integral Recruitment is supporting a DFSA-regulated investment management and advisory firm in the DIFC with the appointment of an experienced Client Services Manager.

This is a specialist asset management Client Services role with responsibility for the day-to-day servicing and administration of the firm’s existing clients and investors across both managed investment funds and OCIO mandates.

The successful candidate will act as a central coordination point between clients and the Investment, Operations, Compliance and Finance teams, taking ownership of client servicing matters from initiation through to completion.

Key responsibilities include:

• Managing day-to-day client and investor servicing, enquiries and requests
• Coordinating investor onboarding, KYC/AML and client documentation
• Managing subscriptions, redemptions, capital calls and distributions
• Coordinating NAV statements, capital account statements, fund reports and other investor communications
• Supporting OCIO clients with portfolio reporting, investment meetings and ongoing administration
• Working closely with fund administrators, custodians, banks and other external service providers
• Maintaining visibility over outstanding client matters, deadlines and deliverables
• Identifying and escalating exceptions, delays or documentation issues and ensuring matters are followed through to resolution
• Supporting the continued development of client servicing processes, controls and reporting

Experience required:

• 7+ years’ relevant experience within asset management or investment management
• Strong experience in Client Services, Investor Services, Client Operations
• Previous experience working within the DIFC is mandatory
• Experience within a DFSA-regulated asset management, investment management or advisory firm
• Hands-on experience with investor onboarding, subscriptions, capital calls, distributions, redemptions and investor reporting
• Experience coordinating KYC/AML requirements and working closely with Compliance
• Good understanding of investment products, fund structures and portfolio reporting
• Experience servicing family offices, private clients, sovereigns/institutional investors would be advantageous

This is an excellent opportunity for an experienced Client Services professional to join a high-quality investment firm in the DIFC, working closely with senior investment professionals and sophisticated clients across a diverse range of investment solutions.