Client Services Director

LINKVIVA Website; Dubai; On-site; AED 400,000 - 900,000; Full time

Job summary

LINKVIVA Website is seeking a Director of Client Services to lead a team of Account Directors and shape the strategic direction of client partnerships in Dubai. You will win and convert new business opportunities, ensuring they transition into strong long-term accounts, acting as the bridge between Business Development and Project Delivery.

The role focuses on strategic conversion, relationship building and account growth, with the chance to drive cross-functional collaboration and client

Qualifications

• Strong experience managing mega events and festivals.
• Experience with governmental clients in tourism.
• Proven track record in RFPs, pitching and winning business.
• Experience managing senior client relationships and teams.
• Strong commercial and strategic mindset.
• Arabic speaking is a plus.
• Fluent written & spoken English.

Responsibilities

• Lead client relationships and be the senior face of LINKVIVA.
• Mentor Account Directors and ensure excellence across accounts.
• Own the RFP process from brief to pitch submission.
• Define winning strategies and positioning for each opportunity.
• Convert opportunities into long-term accounts with Business Development.
• Drive account growth and retention across existing clients.

Skills

Senior leadership

Account management

Strategic thinking

Proposals & RFPs

Stakeholder management

Mentoring

English communication

Job description

CLIENT SERVICES DIRECTORDubai United Arab Emirates

About Us

Founded in 2003 weve built a legacy of unforgettable experiences across the Middle East. From cultural festivals to flagship public events our work blends logistical excellence with creative ambition to shape moments that matter.

We are LINKVIVA creators of experiences that live beyond the day.

Our Energy (Values) The 5Ps

People We rise by lifting others.

Positivity We see the light even in chaos.

Perfection Not flawless. But fearless in chasing better.

Pioneering We break molds not rules.

Passion We lead with fire in the belly.

Why You Should Join Us

Lead Client Partnerships: Be the senior face of LINKVIVA owning key relationships and shaping long-term success.

Drive Winning Strategy: Take ownership of RFPs pitches and strategic direction to convert opportunities into accounts.

Make a Real Impact: Play a pivotal role in growing and retaining business while leading a high-performing client services team.

About the Role

As a Client Services Director you will lead the client services function managing a team of Account Directors while owning the strategic direction of client partnerships.

You will be responsible for winning and converting new business opportunities ensuring they transition into strong long-term accounts. Acting as the bridge between Business Development and Project Delivery you will take ownership of the RFP and pitch process before handing over to Project Management for execution.

This role is less about pure business development and more about strategic conversion relationship building and account growth ensuring every opportunity is maximised and nurtured into ongoing partnerships.

What Youll Do

Lead Client Relationships Act as the senior point of contact building strong trusted partnerships.

Manage & Mentor Account Directors Oversee performance provide guidance and ensure excellence across accounts.

Own the RFP Process Lead from brief to pitch submission ensuring high-quality winning proposals.

Define Winning Strategies Shape the right approach messaging and positioning for each opportunity.

Convert Opportunities into Accounts Work closely with Business Development to turn new leads into long-term clients.

Drive Account Growth & Retention Identify opportunities to expand existing accounts and maximise value.

Ensure Smooth Handover Transition successfully won projects to Project Management teams.

Represent LINKVIVA Be the face of the business confident and credible in all client interactions.

Communicate with Impact Deliver strong presentations and maintain clear professional communication.

Navigate Client Relationships Diplomatically Handle challenges with tact ensuring positive outcomes without damaging relationships.

Bring Energy & Drive Show persistence hunger and a proactive mindset to continuously grow the business.

About You

You should be:

A Senior Client Services Leader With proven experience managing teams and leading accounts.

Commercially Minded Focused on winning converting and growing business opportunities.

A Strategic Thinker Able to develop winning pitch strategies and client approaches.

An Exceptional Communicator Confident in presentations and senior stakeholder management.

A Strong Leader Able to mentor and develop Account Directors.

Diplomatic & Relationship-Focused Skilled at managing clients with professionalism and tact.

Driven & Persistent Bringing energy ownership and hunger to grow the business.

A Credible Representative Comfortable being the face of the agency.

What You Need to Apply

Strong experience and understanding of mega events and festivals

Experience working with governmental clients preferably within the tourism sector

Proven track record in RFPs pitching and winning business

Experience managing senior client relationships and teams

Strong commercial and strategic mindset

Arabic speaking is a plus

Fluent written & spoken English

Required Experience:

Director