Client Relationship Officer

Ohana Development; Abu Dhabi; On-site; AED 90,000 - 150,000; Full time

Job summary

Ohana Development is seeking a Client Relationship Officer to manage a portfolio of clients, brokers and salespersons with a strong focus on ongoing communication, relationship management, payment follow-ups, and collections across our real estate projects.

You will serve as the primary contact for assigned clients, coordinate with brokers, monitor payment plans, and ensure accurate records. English proficiency is required; Arabic is a plus and UAE real estate experience is preferred.

Qualifications

• 2–4 years of experience in customer service or client relationship management, preferably in real estate.
• UAE real estate market experience is strongly preferred, especially off-plan sales and payment plans.
• Strong verbal and written English; Arabic is a plus.
• Experience in payment follow-ups, debt collection, or accounts receivable is desirable.

Responsibilities

• Serve as the primary contact for assigned clients, brokers, and salespersons.
• Follow up on outstanding and upcoming payments, including payment plan milestones.
• Proactively communicate with clients regarding contract status, payment schedules, and inquiries.
• Liaise with brokers and sales agents to resolve client concerns and confirm payment commitments.
• Coordinate with the Account Verification Team to ensure payments are accurately recorded and reconciled.
• Escalate at-risk, delayed, or overdue accounts to the Client Success Manager.
• Maintain accurate records of all client interactions, commitments, and follow-ups.

Skills

Customer relationship management

English communication

CRM systems

Organizational skills

Education

Bachelor's degree in Business Administration/Real Estate/Finance

Tools

CRM software

Excel

Reporting tools

Job description

The Client Relationship Officer will be responsible for managing an assigned portfolio of clients, brokers, and salespersons, with a strong focus on ongoing communication, relationship management, payment follow-ups, and collections across our real estate projects.

Key Responsibilities

• Serve as the primary point of contact for assigned clients, brokers, and salespersons.
• Follow up on outstanding and upcoming payments, including payment plan milestones.
• Proactively communicate with clients regarding contract status, payment schedules, and general inquiries.
• Liaise with brokers and sales agents to resolve client concerns and confirm payment commitments.
• Coordinate with the Account Verification Team to ensure payments are accurately recorded and reconciled.
• Escalate at-risk, delayed, or overdue accounts to the Client Success Manager.
• Maintain accurate and up-to-date records of all client interactions, commitments, and follow-ups.

Required Experience & Qualifications

• 2–4 years of experience in customer service, client relationship management, collections, or a related field, preferably within real estate, or property development.
• Previous experience in the UAE real estate market is strongly preferred, particularly in off-plan sales and payment plans.
• Strong verbal and written communication skills in English. Arabic language skills would be a strong advantage.
• Experience in payment follow-ups, debt collection, or accounts receivable is highly desirable.
• Proficiency in CRM systems, Excel, and basic reporting tools.
• Strong interpersonal and relationship-management skills, with the ability to coordinate effectively with clients, brokers, and internal sales teams.
• Highly organized and detail-oriented, with the ability to independently manage a large portfolio of accounts.
• A Bachelor's degree in Business Administration, Real Estate, Finance, or a related field is preferred.