Client Relationship Manager - Risk & Growth (Hybrid, Dubai)

Marsh Risk; Dubai; Hybrid; AED 223,000 - 335,000; Full time

Job summary

Marsh Risk in Dubai is seeking an Account Executive (Client Relationship Management) to support the delivery of Marsh’s capabilities to a portfolio of low- to medium-risk clients. You will coordinate day-to-day service, maintain strong client relationships, and drive cross-sell opportunities.

The role blends client service with business development in a multinational setting, with a hybrid work pattern requiring at least three days in the office weekly.

Qualifications

• 3–8 years of progressive experience in account management, client service, or business development in insurance brokerage, consulting, or a similarly client-focused environment.
• Demonstrated experience managing multiple accounts and coordinating across internal and external stakeholders to deliver timely, accurate service.
• Experience supporting quotations, renewals, placements, or transactional client servicing with strong attention to detail and documentation discipline.
• Fluency in English and proficiency in Microsoft 365 (Outlook, Teams, Word, Excel); comfort using CRM/account management platforms.

Responsibilities

• Serve as a first point of contact for day-to-day communication with assigned low- to medium-risk accounts, ensuring timely follow-up, coordination, and service continuity.
• Support client relationship management by building strong working relationships with key client contacts and keeping senior colleagues informed of account activity, service issues, and feedback.
• Coordinate service delivery by liaising between clients, internal stakeholders, and external parties to ensure clear communication and efficient execution of client requirements.
• Support quotations, renewals, and placements by gathering required information, preparing client documentation and reports, and delivering within agreed timelines.
• Conduct market, industry, and client research to support account planning, strengthen client conversations, and identify growth opportunities.
• Identify and track cross-sell and up-sell opportunities and collaborate with senior colleagues and specialty teams to introduce relevant Marsh solutions.

Skills

Account management

Client service

Business development

CRM usage

Tools

Microsoft 365

CRM platforms

Job description

Marsh Risk in Dubai is seeking an Account Executive (Client Relationship Management) to support the delivery of Marsh’s capabilities to a portfolio of low- to medium-risk clients. You will coordinate day-to-day service, maintain strong client relationships, and drive cross-sell opportunities.

The role blends client service with business development in a multinational setting, with a hybrid work pattern requiring at least three days in the office weekly.