Client Relationship Management - Senior Analyst

Marsh Risk; Dubai; On-site; AED 223,000 - 335,000; Full time

Job summary

Marsh Risk in Dubai is seeking an Account Executive (Client Relationship Management) to support the delivery of Marsh’s capabilities to a portfolio of low- to medium-risk clients. You will coordinate day-to-day service, maintain strong client relationships, and drive cross-sell opportunities.

The role blends client service with business development in a multinational setting, with a hybrid work pattern requiring at least three days in the office weekly.

Qualifications

• 3–8 years of progressive experience in account management, client service, or business development in insurance brokerage, consulting, or a similarly client-focused environment.
• Demonstrated experience managing multiple accounts and coordinating across internal and external stakeholders to deliver timely, accurate service.
• Experience supporting quotations, renewals, placements, or transactional client servicing with strong attention to detail and documentation discipline.
• Fluency in English and proficiency in Microsoft 365 (Outlook, Teams, Word, Excel); comfort using CRM/account management platforms.

Responsibilities

• Serve as a first point of contact for day-to-day communication with assigned low- to medium-risk accounts, ensuring timely follow-up, coordination, and service continuity.
• Support client relationship management by building strong working relationships with key client contacts and keeping senior colleagues informed of account activity, service issues, and feedback.
• Coordinate service delivery by liaising between clients, internal stakeholders, and external parties to ensure clear communication and efficient execution of client requirements.
• Support quotations, renewals, and placements by gathering required information, preparing client documentation and reports, and delivering within agreed timelines.
• Conduct market, industry, and client research to support account planning, strengthen client conversations, and identify growth opportunities.
• Identify and track cross-sell and up-sell opportunities and collaborate with senior colleagues and specialty teams to introduce relevant Marsh solutions.

Skills

Account management

Client service

Business development

CRM usage

Tools

Microsoft 365

CRM platforms

Job description

Job Description:

We are seeking a talented individual to join our Multinational, Risk Management Practice team at Marsh. This role will be based in Dubai, UAE. This is a hybrid role that has a requirement of working at least three days a week in the office.

As an Account Executive (Client Relationship Management), you will support the delivery of Marsh’s capabilities to a portfolio of low- to medium-risk clients by coordinating day-to-day service, maintaining strong client relationships, and ensuring responsive communication and follow-through. This role blends tactical client service with emerging business development responsibilities, giving you the opportunity to build technical knowledge while helping identify cross-sell and up-sell opportunities across the client portfolio.

We will count on you to:

• Serve as a first point of contact for day-to-day communication with assigned low- to medium-risk accounts, ensuring timely follow-up, coordination, and service continuity.
• Support client relationship management by building strong working relationships with key client contacts and keeping senior colleagues informed of account activity, service issues, and feedback.
• Coordinate service delivery by liaising between clients, internal stakeholders, and external parties to ensure clear communication and efficient execution of client requirements.
• Support quotations, renewals, and placements by gathering required information, preparing client documentation and reports, and delivering within agreed timelines.
• Conduct market, industry, and client research to support account planning, strengthen client conversations, and identify growth opportunities.
• Identify and track cross-sell and up-sell opportunities and collaborate with senior colleagues and specialty teams to introduce relevant Marsh solutions.

What you need to have:

• 3–8 years of progressive experience in account management, client service, or business development in insurance brokerage, consulting, or a similarly client-focused environment.
• Demonstrated experience managing multiple accounts and coordinating across internal and external stakeholders to deliver timely, accurate service.
• Experience supporting quotations, renewals, placements, or transactional client servicing with strong attention to detail and documentation discipline.
• Fluency in English and proficiency in Microsoft 365 (Outlook, Teams, Word, Excel); comfort using CRM/account management platforms.

What makes you stand out?

• Insurance or risk management experience, including familiarity with brokerage operations and multinational clients.
• Experience supporting business development activities and helping drive growth within an existing client portfolio.
• Insurance-related certification and a track record of producing polished client-ready reports, presentations, or documentation.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.

Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.