Client Experience Lead, Healthcare Operations

Mediclinic Middle East; Abu Dhabi; On-site; AED 180,000 - 280,000; Full time

Job summary

Mediclinic Airport Road Hospital in Abu Dhabi is seeking a Client Relations Supervisor to lead patient experience initiatives, coordinate feedback loops, and close non-clinical complaints. The role reports to the Client Relations Manager and works with clinical and non-clinical staff to align service standards with Mediclinic Middle East policies.

The ideal candidate will have 3+ years in healthcare operations or client experience, a Bachelor's degree in a relevant field, and a background in

Qualifications

• Bachelor's degree in healthcare management, business administration, hospitality, or a relevant field.
• Certification or training in service excellence, conflict resolution, or patient experience management is desired.

Responsibilities

• Monitor NPS and implement local action plans.
• Resolve non-clinical feedback and facilitate clinical complaints.
• Conduct proactive inpatient rounding and support outpatient experiences.
• Guide and influence staff on client experience policies and standards.
• Coordinate with external survey providers and internal teams.

Skills

Client Experience Design

NPS interpretation

Communication skills

Stakeholder engagement

Coaching and mentorship

Emotional intelligence

Data analysis

Education

Healthcare management degree

Service excellence certification

Job description

Mediclinic Airport Road Hospital in Abu Dhabi is seeking a Client Relations Supervisor to lead patient experience initiatives, coordinate feedback loops, and close non-clinical complaints. The role reports to the Client Relations Manager and works with clinical and non-clinical staff to align service standards with Mediclinic Middle East policies.

The ideal candidate will have 3+ years in healthcare operations or client experience, a Bachelor's degree in a relevant field, and a background in