Client-Facing Credit Controller for Cash Flow

Gensler; Dubai; On-site; AED 300,000 - 520,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

Wellness programs

Paid time off

Profit sharing

Employee stock ownership

Bonuses

Job summary

Gensler in Dubai seeks a seasoned Credit Control professional to strengthen cash flow by building trusted relationships with clients and internal teams, ensuring timely payment of outstanding invoices. This role balances relationship-led collection with firm objectives, partnering with Design Managers, Studio Directors, and project leads.

You will monitor aging reports, resolve invoice discrepancies, and negotiate practical payment terms while maintaining exemplary client service and

Qualifications

• Bachelor’s degree and 12+ years in Credit Control, AR, or collections in multinational environments.
• Proven track record with clients to resolve overdue invoices and maintain relationships.
• Experience in the AEC industry or professional services is a plus.

Responsibilities

• Build and maintain client relationships to support timely payment of outstanding invoices.
• Understand project context, contract terms, billing milestones and any service/documentation issues affecting payment.
• Follow up on due and overdue invoices in a professional, solutions-focused manner.
• Act as a bridge between clients and internal teams to resolve invoice queries and blockers.
• Support project start-up due diligence to ensure payment terms are understood early in the project.
• Ensure invoices, statements, and documentation are accurate and aligned with contract terms.
• Negotiate realistic payment timelines or installments to reduce overdue balances.
• Conduct regular collection review meetings to agree client engagement strategies and action plans.
• Maintain clear records of conversations and commitments for internal tracking.
• Provide concise reporting on collections progress and aged debt risks.

Skills

Relationship-building

Negotiation

Client-service mindset

Stakeholder management

Commercial awareness

Organized / proactive

Data-driven / analytical

Education

Bachelor’s degree

Job description

Gensler in Dubai seeks a seasoned Credit Control professional to strengthen cash flow by building trusted relationships with clients and internal teams, ensuring timely payment of outstanding invoices. This role balances relationship-led collection with firm objectives, partnering with Design Managers, Studio Directors, and project leads.

You will monitor aging reports, resolve invoice discrepancies, and negotiate practical payment terms while maintaining exemplary client service and