Client Experience & Treatment Executive

Van Cleef & Arpels; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Van Cleef & Arpels in Dubai is seeking a CRM professional to execute and contribute to the CRM strategy within the Group Digital framework, aligning with long-term business objectives.

You will monitor CRM usage, optimize data management, and provide guidance to maximize system effectiveness, working with cross-functional partners to enhance digital channels.

This role emphasizes stakeholder collaboration, data analysis, and staying current with technology and industry best practices.

Qualifications

• Short-Cycle Tertiary Education and sound experience with straightforward procedures or systems.
• Basic experience coordinating the work of others.

Responsibilities

• Execute and contribute to the CRM strategy within the assigned scope.
• Monitor and optimize CRM usage; escalate issues when needed.
• Provide support to maximise data management systems.
• Benchmark digital channels and analyse insights to enhance site features.
• Collate and analyse data using predefined tools to generate insights.
• Advise on external communications systems optimization.
• Gather business requirements via interviews, analyses and workflows.
• Conduct customer and market research using established techniques.
• Build strong relationships with internal clients and deliver high-quality services.
• Support security measures and notify issues to experts.
• Participate in training and development activities.
• Stay informed on technology, regulations, and best practices.

Skills

Coordination of team

Education

Short-Cycle Tertiary Education

Job description

YOUR MISSION:

Execute and contribute to the CRM strategy in the assigned scope that aligns with the Group Digital strategy and long-term business objectives of the assigned organisational unit(s).

HOW WILL YOU MAKE AN IMPACT?

• Execute and contribute to the CRM strategy within the assigned scope, ensuring alignment with the Group Digital strategy and long-term business objectives of the organisational unit(s).


• Monitor and optimize team members' use of the CRM system, identifying and resolving issues, and escalating them to senior management when necessary.


• Provide support and advice to maximize the effectiveness of data management systems.


• Analyse best practices in digital channel management through competitive benchmarking, customer insights, A/B testing, and feedback from cross-functional partners to enhance site features and functionality.


• Independently collate and analyse data using predetermined tools, methods, and formats to generate standard insights.


• Offer support and advice to optimise the use of external communications systems.


• Collect and clearly express business requirements using various methods such as interviews, document analysis, and workflow analysis.


• Conduct customer and market research using established techniques to gather and analyse relevant data.


• Build and maintain effective working relationships within the internal client organisation, delivering high-quality professional services with guidance from senior colleagues.


• Implement and monitor required security measures, such as firewalls or message encryption, and notify security experts of any issues.


• Participate in assessment and development planning activities, as well as formal and informal training and coaching, to develop personal capabilities.


• Stay informed about relevant technology, external regulations, and industry best practices through ongoing education, attending conferences, and reading specialist media.


• Possess a Short-Cycle Tertiary Education and have sound experience and understanding of straightforward procedures or systems.


• Demonstrate basic experience in coordinating the work of others. HOW WILL YOU EXPERIENCE SUCCESS WITH US? Short-Cycle Tertiary Education Sound experience and understanding of straightforward procedures or systems.