Client Experience & Treatment Executive

Richemont Iberia SL; Dubai; Presencial; AED 180.000 - 300.000; Jornada completa

Descripción de la vacante

Richemont Iberia SL in Dubai seeks a CRM-focused professional to execute and evolve the CRM strategy across the assigned unit, aligning with the Group Digital strategy and long-term objectives. You will monitor CRM usage, resolve issues with the team, and provide guidance on data management to maximize value.

The role involves analyzing digital channels, running A/B tests, collecting business requirements, and working with stakeholders to deliver high-quality services.

Formación

• Experience applying CRM strategies across business units.
• Ability to translate business needs into data-driven CRM actions.
• Comfort working with cross-functional teams and stakeholders.

Responsabilidades

• Execute and contribute to the CRM strategy within the assigned scope.
• Monitor CRM usage, resolve issues, escalate to senior management when needed.
• Provide guidance to maximize effectiveness of data management systems.
• Analyze digital channel management using benchmarking and customer insights.
• Collate and analyze data with predeterminedTools to generate insights.
• Collect and express business requirements via interviews, documents, workflows.
• Stay informed on technology, regulations, and industry best practices.

Conocimientos

CRM strategy

Data analysis

Stakeholder management

A/B testing

Educación

Short-cycle tertiary education

Herramientas

CRM software

Data tools

Descripción del empleo

YOUR MISSION:

Execute and contribute to the CRM strategy in the assigned scope that aligns with the Group Digital strategy and long-term business objectives of the assigned organizational unit(s).

HOW WILL YOU MAKE AN IMPACT?

• - Execute and contribute to the CRM strategy within the assigned scope, ensuring alignment with the Group Digital strategy and long-term business objectives of the organizational unit(s).
• - Monitor and optimize team members' use of the CRM system, identifying and resolving issues, and escalating them to senior management when necessary.
• - Provide support and advice to maximize the effectiveness of data management systems.
• - Analyze best practices in digital channel management through competitive benchmarking, customer insights, A/B testing, and feedback from cross-functional partners to enhance site features and functionality.
• - Independently collate and analyze data using predetermined tools, methods, and formats to generate standard insights.
• - Offer support and advice to optimize the use of external communications systems.
• - Collect and clearly express business requirements using various methods such as interviews, document analysis, and workflow analysis.
• - Conduct customer and market research using established techniques to gather and analyze relevant data.
• - Build and maintain effective working relationships within the internal client organization, delivering high-quality professional services with guidance from senior colleagues.
• - Implement and monitor required security measures, such as firewalls or message encryption, and notify security experts of any issues.
• - Participate in assessment and development planning activities, as well as formal and informal training and coaching, to develop personal capabilities.
• - Stay informed about relevant technology, external regulations, and industry best practices through ongoing education, attending conferences, and reading specialist media.
• - Possess a Short-Cycle Tertiary Education and have sound experience and understanding of straightforward procedures or systems.
• - Demonstrate basic experience in coordinating the work of others.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

Short-Cycle Tertiary Education Sound experience and understanding of straightforward procedures or systems.