Customer Success Executive (Chinese Speaking)

Star Global Recruitment Agency; Dubai; Vor Ort; AED 78.000 - 134.000; Vollzeit

Zusammenfassung

Star Global Recruitment Agency in Dubai is seeking a Customer Success Executive to own client relationships from onboarding to retention, driving adoption and ensuring our clients gain real value from the platform.

You will guide new clients, serve as the main contact via live chat and email, monitor account health, and work in a fast-paced, international environment requiring fluency in Chinese and English.

Qualifikationen

• 1–3 years in Customer Success or related roles.
• Excellent verbal and written skills in Chinese and English.
• Client-first mindset for long-term relationships.

Aufgaben

• Guide New Clients: help new users get started with onboarding and navigation of features.
• Be the Go-To-Contact: main point of contact via live chat, email, and messaging platforms.
• Drive Retention: monitor activity, address at-risk accounts, and re-engage disengaged users.
• Manage Accounts: stay updated on product updates and monitor account health to prevent issues.

Kenntnisse

Bilingual Chinese & English

Customer Success

Account management

Jobbeschreibung

We are seeking a Customer Success Executive to take full ownership of client relationships across the entire lifecycle. From initial setup to ongoing retention, you will drive engagement, anticipate client needs, and serve as the primary advocate for our client's end-to-end user experience. Your focus will be on building trust, solving problems, and ensuring our clients achieve real value from our platform.

Responsibilities:

• Guide New Clients: Help new users get started by assisting with account setup, registration and navigating key platform features.
• Be the Go-To-Contact: Serve as the main point of contact for clients, managing inquiries via live chat, email and other messaging platforms.
• Drive Retention: Monitor client activity to spot at-risk accounts. Proactively reach out to disengaged users to resolve issues and bring them back on board.
• Manage Accounts: Stay up to date on product updates to keep clients informed. Proactively monitor account health to identify and resolve potential problems before they escalat e.

Requirements:

• Experience: 1 ~ 3 years in Customer Success, Client Relationship Management, and/or Sales Support. Experience in Customer Service / Customer Support is an added advantage.
• Communication: Excellent verbal and written skills in both Chinese and English with a talent for building rapport.
• Mindset: A client-first attitude with a focus on long-term relationship building.
• Adaptability: Comfortable working in a fast-paced, international environment.
• Location: Dubai, United Arab Emirates (U.A.E) - or willing to relocate to said location.