Client Experience Coordinator

Cartier; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Cartier is seeking an Ambassador in Dubai to warmly welcome clients and manage boutique flow. You will ensure a smooth client experience, guide visitors to the right departments, and support daily operations with professionalism.

The role emphasizes strong communication, client orientation, and initiative within a luxury boutique environment in Dubai.

Qualifications

• Excellent communication and presentation in client interactions.
• Ability to manage waiting times and direct clients smoothly.
• Strong customer service mindset with boutique operations awareness.
• Fluency in English; additional languages are a plus.

Responsibilities

• Welcomes and greets clients, upholds Cartier image with professional demeanor.
• Informs clients about approximate waiting times and manages flow using the BOA app.
• Directs clients to appropriate department or Sales Associate while they wait.
• Keeps boutique impeccably clean and ensures policy compliance.
• Assists with gift wrapping, packaging, and certificate preparation.
• Provides information about the Maison and local initiatives to clients.

Skills

Strong communication

Flexibility

Team spirit

Leadership

Initiative

Client oriented

Job description

Job Mission

As an Ambassador of the Maison, you will be responsible for the welcoming and greeting of the clients. You will ensure a smooth flow of clients in the boutique and manages the waiting time. You will also participate to daily boutique operations and excellence.

Main Responsibilities

Client Welcoming

• Upholds the Cartier image by maintaining professional demeanor at all times.
• Provides a consistent excellent client experience by providing the highest degree of courtesy and professionalism.
• Welcomes and greets the client upon arrival in the boutique.
• Thanks clients upon departure.

Waiting Time Management

• Informs clients about the approximate waiting time (sales & CS customers).
• Manages the waiting time using our BOA application (sales & CS customers).
• Registers and collects clients' data.
• Directs the clients towards a waiting area.
• Ensures that the client is being taken care of by a Sales Associate, if available, or a Boutique Assistant (drinks).
• Seats clients and offers drinks, readings.
• Takes care of customers during the wait using and introducing tools and applications.
• Provides information and story-telling about the Maison, the boutique and local initiatives.
• Makes a boutique discovery for all clients that wish to.

Client Flow & Orientation

• Ensures the client flow is smooth within the boutique.
• Answers client questions and assesses clients' needs in regards to orientation.
• Directs the client to the appropriate department.
• Introduces the clients to the Sales Associate.

Boutique Operations

• Ensures that the boutique is constantly in an impeccable condition.
• Respects all group, Maison and boutique policies, procedures and guidelines.

Sales Assistant (if applicable)

• Gift wrapping and management of the packaging area.
• Prepare and gathers certificates.

Key Skills

• Strong communication skills
• Flexibility and availability
• Team spirit
• Strong leadership
• Ability to take initiatives
• Client oriented