Sales Advisor

Richemont; Dubai; Sur place; AED 100 000 - 167 000; Plein temps

Résumé du poste

Richemont's Montblanc boutique in Dubai seeks a client-focused sales professional to build deep product knowledge and clearly communicate services, from care to stock availability.

You will master Montblanc selling techniques, embody brand values, and deliver outstanding service while maintaining boutique standards and stock presentation. The role emphasizes cultivating a loyal client base and participating in in-store promotions.

Qualifications

• Knowledge of Montblanc products and services is required.
• Ability to communicate services such as product care, aftersales and stock availability.
• Strong selling techniques and brand compliance.

Responsabilités

• Develop in-depth knowledge of Montblanc and communicate with clients.
• Show extensive knowledge of corporate culture and brand values.
• Act as a reference for team spirit, behavior, and commitment.
• Master selling techniques to ensure efficient boutique operation.
• Exceed client expectations by delivering exceptional service.
• Handle complaints per company policy and involve managers when needed.
• Attract new clients and develop existing client database via clientelling.
• Capture customer data after each sale per brand policy.
• Coordinate in-store promotions and maximise stock on the shop floor.
• Ensure products are displayed within Maison guidelines and maintain boutique tidiness.

Description du poste

YOUR MISSION:
Developing an in-depth knowledge of Montblanc and its products and use this information when communicating with clients. This includes being fully conversant with all services available in the boutique including product care, aftersales and stock availability as well as sourcing items not currently in the boutique

• Showing an extensive knowledge of the corporate culture, values, rules and apply them.
• Acting as an example and a reference for the others in terms of team spirit, behavior, attitude, performance and commitment
• Mastering all the selling techniques and procedures of the Maison in order to carry out all the duties requested for an efficient functioning of the Boutique
• Exceeding the expectations of all clients by providing an exceptional service at all times
• Dealing with complaints effectively & efficiently in line with the Company policy to ensure the clients’ expectations are exceeded. Ensure Managers are involved when appropriate
• Optimizing sales by attracting new clients and developing the existing client database through clientelling
• Proactively capturing customer data after each sale in line with the set brand policy
• Assisting in the co-ordination of in-store promotional events. Ensuring stock levels are maximized on the shop floor, with all items clearly labelled to company standard
• Ensuring all the products are displayed within Maison guidelines at all times.
• Ensuring the tidiness of the Boutique, displays, windows, safe area at all times. Respecting grooming standards and all internal rules and procedures related to this