Client Advisor

Vacheron Constantin; Dubai; On-site; AED 180,000 - 280,000; Full time

Job summary

Vacheron Constantin seeks a Client Advisor to deliver a personalized premium client experience and foster long-term relationships with customers in Dubai. The role focuses on understanding client desires, knowledge of Maison DNA, and turning clients into brand ambassadors.

You will drive an exceptional in-store journey, capture client data for follow-up, and contribute to achieving sales targets while upholding brand standards and boutique operations.

Qualifications

• 5+ years of sales experience in luxury retail.
• Proven track record of consistently achieving and exceeding sales targets.
• Demonstrated ability to cultivate and grow relationships with high-value clients.
• Exceptional commitment to delivering personalized, high-quality client service.
• Mastery of the luxury sales ceremony and customer service transactions.

Responsibilities

• Deliver an exceptional in-store journey and build long-term client relationships.
• Achieve and exceed sales targets; master the sales ceremony and negotiations.
• Assist after-sales clients and ensure seamless service continuity.
• Communicate brand values, history and collections with passion and accuracy.
• Support merchandising, inventories and special boutique projects.

Skills

Luxury retail sales

Relationship building

Product knowledge

CRM/data capture

Job description

For Those Who Welcome Connection

Join a highly connected community where individual expertise and shared experience combine to spark fresh ideas and keep us moving forward. Play your part in driving our collective success.

For Those Who Welcome Connection

Join a highly connected community where individual expertise and shared experience combine to spark fresh ideas and keep us moving forward. Play your part in driving our collective success.

YOUR ROLE

We are seeking a Client Advisor whose mission is to deliver personalized premium client experience. This involves demonstrating expertise with curiosity and humility, fostering true long-term relationships with clients, and making them feel unique and valued. The goal is to understand and fulfil their desires and aspirations, ultimately turning them into brand ambassadors.

PLAYING YOUR PART

You will deliver an exceptional and unique in-store journey, building true long-term relationships by providing a friendly environment, demonstrating solid product knowledge, and consistently capturing client data for follow-up. You will consistently achieve sales targets, mastering the sales ceremony, handling negotiations, and assisting after-sales clients. As a Maison ambassador, you will communicate with passion, sharing extensive knowledge of the brand's values, history, and collections. You will also ensure smooth daily boutique operations by complying with policies, assisting with merchandising, inventories, and special projects.

WHAT WILL MAKE YOU SUCCESSFUL?

Success In This Role Will Require

• At least 5 years of sales experience, preferably within the luxury retail sector.
• Proven track record of consistently achieving and exceeding sales targets.
• Demonstrated ability to cultivate and grow relationships with high-value clients.
• Exceptional commitment to delivering personalized, high-quality client service.
• Mastery of the luxury sales ceremony and customer service transactions.
• Strong product knowledge and deep understanding of Maison DNA, with the ability to communicate it passionately.
• Proactive approach to client relationship building and engagement, both in-boutique and at external events.
• High level of integrity, collegiality, and adherence to brand standards and operational compliance.

Vacheron Constantin celebrates 270 years as the world’s oldest watchmaker in continuous production since 1755. Headquartered in Geneva, Switzerland, we operate a global retail network of nearly 200 points of sale across 36 countries. Every member of our exceptional global community of watchmakers, artisans and dedicated professionals share a common devotion to our exceptional heritage and a passion to trailblaze an even brighter future.