Client Advisor And Sales Support (Grove Abu Dhabi)

Bulgari; Abu Dhabi; On-site; AED 167,000 - 268,000; Full time

Job summary

BVLGARI in Abu Dhabi is seeking a Brand Ambassador/Client Advisor to embody the brand and provide an exceptional client experience. You will assist clients, share luxury product knowledge, and cultivate lasting relationships that drive sales while upholding brand standards.

You will maintain up-to-date client records in the CRM, handle complex inquiries, and collaborate with local service teams to ensure flawless service.

Qualifications

• Experience in luxury retail and clienteling.
• Proficient with CRM systems.
• Strong knowledge of policies and procedures.
• Excellent interpersonal and negotiation skills.

Responsibilities

• Assist clients entering the store and deliver a personalized selling experience.
• Maintain up-to-date client information in the CRM and execute CRM initiatives.
• Address complex complaints with diplomacy and provide resolutions.
• Serve as liaison between clients and service departments.
• Work towards meeting and exceeding sales targets and KPIs.
• Follow trainings and procedures to provide flawless service.
• Adhere to policies on discounts, security, fiscal and legal regulations.

Skills

CRM familiarity

Luxury industry

Client relationship

Policy adherence

Russian language

English language

Negotiation

Team collaboration

Tools

CRM systems

Job description

Embody the brand as a powerful Brand Ambassador and trusted advisor to every client. Through personalized service, expert product knowledge, and a genuine passion for exceeding expectations, the Client Advisor cultivates lasting relationships that drive sales and elevate the client experience.

Job responsibilities

Deliver an Exceptional Selling Experience

• Assist all clients/prospects entering the store, regardless of their needs (browsing, purchase, CARE, complaints), ensuring every interaction is handled with professionalism following brand Selling Experience and leaving a lasting positive impression.
• Keep client information up-to-date in the company's CRM system and execute 1-to-1 CRM initiatives, according to the received guidelines.
• Address complex clients' complaints with diplomacy, offering resolution strategies that uphold brand reputation while satisfying clients concerns.
• Serve as proactive liaison between clients and local/central service departments.

Achieve and Exceed Sales Objectives and Targets

• Actively work towards meeting or exceeding individual sales targets as well as contributing to overall store KPIs.

Prove Knowledge of Policies and Procedures

• Understand and stay updated on all trainings and procedures to provide flawless experience and personalized advice to clients.
• Adhere strictly to all company policies regarding discounts, security measures, fiscal responsibilities, and legal regulations during sales transactions.

Profile

TECHNICAL SKILLS

• Tech Savvy (including familiarity with CRM systems)
• Knowledge of luxury industry
• Client information management (CRM)
• Policy and procedure adherence (discounts, security, fiscal, legal regulations)
• Russian and English language required

SOFT SKILLS

• Client-centric mindset
• Interpersonal Savviness
• Client Relationship Development
• Negotiation
• Collaboration (ability to work in a team)
• Brand Sensitivity
• Cultural Curiosity and Sensitivity
• Organized and efficient
• Detail-oriented (with the ability to manage multiple tasks simultaneously)
• Ability to work in a fast-paced and target-oriented environment

Bvlgariwas founded in the heart of Rome in 1884.Over the decades, the Brand has established a worldwide reputation as magnificent Roman High Jeweler and icon of Italian art of living.
Through a pioneering vision, the company’s international success has evolved into a global and diversified luxury purveyor of products and services, ranging from fine jewels and high-end watches to accessories and perfumes, and featuring an extended network of boutiquesand hotels.
Demonstrated through its numerous philanthropic partnerships,Bvlgarideeply believes in innovating the present for a sustainable future through its commitmentto Social & Environmental Responsibility and giving back – to nature and to the community. In 2024 the Maison announced the creation of Fondazione Bvlgari, reinforcing its devotion to building a meaningful tomorrow through care, generosity and long-term dedication.