Store Director - Dubai Mall

Join; Dubai; On-site; AED 900,000 - 1,500,000; Full time

Job summary

Hermès is seeking a Flagship Store Director to oversee all facets of a high-volume, multi-level flagship in Dubai. You will lead sales, operations, buying, and client development while guiding staff and ensuring profitability.

The role requires exceptional service standards, experience with luxury clientele, and the ability to travel to Paris 3–4 weeks annually. A dynamic, elegant leadership style and strong stakeholder management are essential.

Qualifications

• Impeccable standards of service and experience with luxury/quality-seeking clientele.
• Strong ability to motivate, coach, and develop high-level store management teams.
• Ability to travel for Paris engagements (3/4 weeks annually).

Responsibilities

• Oversee the flagship store operations including sales, operations, buying, client development, service and staff management.
• Set strategic direction for team motivation and lead change management initiatives.
• Drive results through people-focused leadership and annual P&L accountability.
• Partner with corporate departments to ensure flagship goals are met and initiatives are supported.

Skills

People management

P&L ownership

Sales leadership

Coaching & development

Job description

The flagship store director oversees all aspects of the business including sales, operations, buying, client development, service, and staff management. This position is fully accountable for strategy, execution of initiatives, and overall performance of a multi-level, high volume store.

RESPONSIBILITIES

RETAIL MANAGEMENT & STRATEGY

Oversees the Deputy Store Director, Head of Client, and Head of Operations, ensuring the management team stays informed, well-trained, and aligned in their approach to leadership.

Sets the strategic direction for team motivation, leads change management initiatives, and drives results through strong, people-focused management.

Provides timely, thoughtful and appropriate analysis of business opportunities and the corresponding strategy for the development of the flagship boutique.

Addresses all issues affecting the Flagship in a timely and thoughtful manner, delegating and following up as necessary.

Effectively partners with all corporate departments, métier heads, etc. to ensure the Flagship is well supported in achieving its goals.

Embraces and supports all company initiatives, contests, and programs. Full responsibility for P&L, sales goals, and inventory results.

Operationally sound; strategic and open to new ideas.

STAFF MANAGEMENT & DEVELOPMENT

Ensures the highest level of service through coaching staff and management for increased performance.

Full responsibility for training of staff, communication, and adherence to policy.

Maintains active HR notes on team performance; responsible for writing annual evaluations for direct reports and guiding managers on all boutique reviews.

Conducts/supervises the monthly touchbase sales coaching process, effectively coaching for optimal results.

BUYING & INVENTORY

Manages the buying and oversees the preparation, strategy, and execution of the buying.

Manages stock for qualitative and quantitative maintenance, respecting best sellers, aged inventory, and MOS guidelines.

Stays fully aware of market trends and ensures Floor Managers conduct regular competitive shopping.

CLIENT, COMMUNICATIONS & VISUAL MERCHANDISING

Active partner with the Communications Team to organize relevant events that build client relationships and reflect the spirit of the House.

Works closely with the VM team to ensure exceptional standards are always respected and new product stories are consistently highlighted.

LEADERSHIP & TEAM MANAGEMENT

Proven ability to supervise and develop other high-level members of store management.

Natural and dynamic leader of a team; driver of sales, enthusiastic, high energy.

Ability to motivate and maintain team morale even in challenging circumstances; not afraid of conflict.

Good delegator with excellent follow-up skills, but able to truly empower other managers.

Kind but effective management style; does not manage by fear or intimidation.

Ability and desire to form strong partnerships across the organization; sees the value in others' opinions.

EXPERIENCE

Demonstrated experience running a high-volume, multi-level flagship store (minimum $50 million in sales and 50 employees).

Operationally sound; strategic, open to new ideas, and not fearful of change.

Exceptional merchant with previous buying experience and strength in managing the buying process (preferred).

REQUIREMENTS

Impeccable standards of service and experience with a luxury/quality-seeking clientele.

Natural elegance in communication at all levels, with particular experience interacting with high-level company executives and handling frequent store visits.

Sensitivity to a multi-cultural environment and experience working with diversity.

Great sense of personal style and passion for the brand and its heritage.

Comfortable in a fast-paced environment; ability to prioritize effectively.

Humble, refined, understated and discreet.

Willingness and ability to travel 3/4 weeks annually to Paris.

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.