Claims Processing Agent

Allianz; Dubai; Hybrid; AED 78,000 - 123,000; Full time

Job summary

Allianz in Dubai seeks a detail-oriented Claims Processing Agent to evaluate and process claims efficiently while maintaining high customer satisfaction and policy compliance. The role emphasizes accuracy, teamwork and ability to perform under tight deadlines in a hybrid work setup.

You will review claims according to established procedures, support SLA goals, and coordinate with other departments to ensure prompt resolutions.

Qualifications

• Bachelor’s degree in a related field (medical, paramedical, finance, business, or insurance).
• 1–2 years’ customer-focused experience, preferably in clinical, paramedical, TPA, or insurance roles.
• Proficiency in MS Office.
• Strong interpersonal, communication, and accuracy skills.
• Legally permitted to work in the country of operations.
• Hybrid working option available.

Responsibilities

• Operate within service standards to guarantee customer satisfaction.
• Review and handle claims according to standard procedures.
• Support team to meet SLA and deliver customer service.
• Provide accurate responses to client inquiries and collaborate with other departments.
• Engage in training to improve claims processing proficiency.
• Ensure high quality targets are met at all times.
• Support Team Leader to drive engagement.
• Handle ad hoc duties as required.

Skills

Customer-focused

Interpersonal & communication skills

Attention to detail

Team player

Pressure handling

Education

Bachelor’s degree in a related field

Tools

MS Office

Job description

We are looking for a detail-oriented and motivated Claims Processing Agent to join our team. In this role, you'll be responsible for evaluating and processing claims efficiently while insuring high standards of customer satisfaction and compliance with company policies.

Key Responsibilities:

• Operate within and meet the conditions of company service standards, clear to zero, to guarantee customer satisfaction and retention.
• Review and handle claims according to the established standard procedure.
• Support the team and departmental productivity goals to meet the agreed upon Service Level Agreement (SLA) and deliver exceptional customer service
• Provide accurate and professional responses to client inquiries, and if needed, collaborate with other departments to ensure prompt and efficient resolution.
• Engage in departmental medical training to broaden understanding of medical terminology and procedures, and enhance proficiency in claims processing skills.
• Ensures adaptability in various claims handling work-related tasks to be able to facilitate a multi-tasking role.
• Ensures that high quality targets (standard of work performance) are achieved at all times.
• Support the Team Leader to drive engagement within the Team
• Other Ad hoc duties as required

Job Requirements:

• Bachelor’s degree in any Medical field, Paramedical, Finance, Business Administration, Insurance, or a related field preferred.
• 1-2 years’ experience in a customer focused environment, ideally in clinical, paramedical roles or TPA or insurance roles.
• Proficiency in MS Office
• A highly customer-focused individual with strong interpersonal, communicative and accuracy skills.
• Team player
• Physically fit to carry out duties.
• Ability to demonstrate sounds work ethics.
• Ability to work under pressure and to meet tight deadlines and service standards
• Legally permitted to work in the country of operations.
• Hybrid working option available as per business requirements.

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