Claims Processing Agent | Dubai, UAE

Allianz; Dubai; Hybrid; AED 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work option

AI readiness

Job summary

Allianz in Dubai seeks a detail-oriented Claims Processing Agent to evaluate and process claims, ensuring high customer satisfaction and compliance with policies. The role requires a medical/paramedical/insurance background, proficiency in MS Office, and strong interpersonal skills.

The position offers a hybrid work setup with potential collaboration across departments to resolve inquiries efficiently and meet service standards. Prior experience in a customer-focused environment is preferred.

Qualifications

• Bachelor's degree in a medical, paramedical, finance, business, insurance or related field is preferred.
• 1–2 years' experience in a customer-focused environment, ideally in clinical/paramedical or insurance roles.
• Proficiency in MS Office and data entry.
• Strong interpersonal, communication and accuracy skills.

Responsibilities

• Operate within company service standards to guarantee customer satisfaction and retention.
• Review and handle claims according to standard procedures.
• Support team to meet SLA and deliver exceptional customer service.
• Provide accurate and professional responses to client inquiries and coordinate with other departments as needed.
• Engage in medical terminology training to improve claims processing skills.
• Adapt to various claims handling tasks to enable multitasking.
• Ensure high quality targets are achieved at all times.
• Support Team Leader to drive engagement within the team.
• Perform other ad hoc duties as required.

Skills

Customer focus

Interpersonal skills

Attention to detail

Team player

Ability to work under pressure

Education

Bachelor's degree in Medical/Paramedical/Finance/Business Administration/Insurance or related field

Tools

MS Office

Job description

Claims Processing Agent

We are looking for a detail-oriented and motivated Claims Processing Agent to join our team. In this role, you'll be responsible for evaluating and processing claims efficiently while insuring high standards of customer satisfaction and compliance with company policies.

Key Responsibilities

• Operate within and meet the conditions of company service standards, clear to zero, to guarantee customer satisfaction and retention.
• Review and handle claims according to the established standard procedure.
• Support the team and departmental productivity goals to meet the agreed upon Service Level Agreement (SLA) and deliver exceptional customer service
• Provide accurate and professional responses to client inquiries, and if needed, collaborate with other departments to ensure prompt and efficient resolution.
• Engage in departmental medical training to broaden understanding of medical terminology and procedures, and enhance proficiency in claims processing skills.
• Ensures adaptability in various claims handling work-related tasks to be able to facilitate a multi-tasking role.
• Ensures that high quality targets (standard of work performance) are achieved at all times.
• Support the Team Leader to drive engagement within the Team
• Other Ad hoc duties as required

Job Requirements

• Bachelor's degree in any Medical field, Paramedical, Finance, Business Administration, Insurance, or a related field preferred.
• 1-2 years' experience in a customer focused environment, ideally in clinical, paramedical roles or TPA or insurance roles.
• Proficiency in MS Office
• A highly customer-focused individual with strong interpersonal, communicative and accuracy skills.
• Team player
• Physically fit to carry out duties.
• Ability to demonstrate sounds work ethics.
• Ability to work under pressure and to meet tight deadlines and service standards
• Legally permitted to work in the country of operations.
• Hybrid working option available as per business requirements.
• AI READINESS Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.

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