Civil Maintenance Supervisor - Facilities Management

Al Ghurair; Dubai; On-site; AED 140,000 - 210,000; Full time

Job summary

Al Ghurair is seeking an experienced Civil Maintenance Supervisor to oversee civil maintenance across buildings in Dubai. You will supervise ~25 personnel, coordinate daily requests, manage manpower and materials, and ensure safety and quality in line with contractual timelines.

The role covers masonry, carpentry, painting, ceilings, waterproofing, glass, steel and aluminium works, with site inspections and subcontractor coordination.

Qualifications

• Bachelor's degree in Civil Engineering is preferred.
• Minimum 5-6 years of civil maintenance experience.
• Minimum 2 years GCC experience, UAE preferred.
• Experience supervising a team of ~25 personnel.
• Experience in high-rise/commercial facilities maintenance.
• Familiarity with cost estimation and reporting.
• Strong communication and stakeholder management.
• Knowledge of safety and quality standards (HSE).
• Ability to coordinate subcontractors and procurement.

Responsibilities

• Coordinate daily civil maintenance activities across sites.
• Allocate maintenance requests to supervisors, technicians and workers by priorities.
• Ensure inspections, repairs and maintenance are completed within contractual timelines.
• Supervise work involving masonry, carpentry, painting, ceilings, waterproofing, glass, steel and aluminium systems.
• Conduct regular site inspections to identify defects and verify work quality.
• Prepare and update daily/weekly work schedules based on priorities.
• Monitor service requests and recurring defects; address delays.
• Coordinate corrective actions to improve response times.
• Support the Facilities Manager in achieving contract objectives.

Skills

Civil maintenance leadership

Team supervision

HSE compliance

Maintenance planning

Cost control

Education

Bachelor's degree in Civil Engineering

Tools

MS Office

Maintenance software

Job description

Civil Maintenance Supervisor - Facilities Management Job Snapshot - Role: Civil Maintenance Supervisor - Location: Dubai, United Arab Emirates - Industry: Facilities Management - Function: Facilities Management - Experience: Minimum 5-6 years in civil maintenance, including at least 2 years of GCC experience - Job Type: Full Time - Work Arrangement: On-site

Al Ghurair is seeking an experienced Civil Maintenance Supervisor to coordinate and oversee civil maintenance services across assigned buildings and facilities in Dubai, United Arab Emirates. The role is responsible for ensuring that maintenance activities are completed safely, efficiently and within contractual service timelines. Working closely with the Facilities Manager, the successful candidate will supervise approximately 25 personnel, coordinate daily maintenance requests, manage manpower and materials, and maintain service quality and customer satisfaction. The position covers a broad range of civil maintenance activities, including masonry, carpentry, painting, false ceilings, waterproofing, glass works, steel works and aluminium panel repairs. It also involves site inspections, subcontractor coordination, cost estimation, maintenance reporting and support for commercial documentation.

Job Details - Country: United Arab Emirates - City: Dubai - Industry: Facilities Management - Function: Facilities Management - Salary: Not disclosed - Gender: No Preference - Candidate Nationality: Not specified - Job Type: Full Time - Work Arrangement: On-site

Key Responsibilities

Civil Maintenance Operations

• Coordinate daily civil maintenance activities across assigned buildings and sites.
• Allocate maintenance requests to supervisors, technicians and maintenance workers according to work priorities, personnel availability and service requirements.
• Ensure that inspections, repairs and maintenance activities are completed within agreed contractual timelines and service levels.
• Supervise civil repair and maintenance work involving masonry, carpentry, painting, false ceilings, waterproofing, glass, steel and aluminium panel systems.
• Conduct regular site inspections to identify defects, assess maintenance requirements and verify the quality of completed work.
• Prepare and update daily and weekly work schedules based on operational priorities and emergency maintenance requirements.
• Monitor outstanding service requests, recurring defects and delayed maintenance activities.
• Implement corrective measures to improve response times and prevent repeated maintenance problems.
• Support the Facilities Manager in achieving contract performance objectives and maintaining consistent service standards.

Manpower and Resource Management

• Assess maintenance requirements and arrange the necessary manpower, materials, tools, equipment and consumables.
• Monitor the efficient use of resources to minimize operational costs and material wastage.
• Coordinate material requisitions and ensure essential supplies are available at assigned sites.
• Maintain accurate stock records and monitor material consumption.
• Identify shortages of materials, equipment or manpower that could affect service delivery.
• Coordinate with procurement and stores teams to ensure timely availability of required resources.
• Review manpower allocation and work scheduling to improve maintenance productivity.

Service Quality and Customer Satisfaction

• Maintain high standards of customer service across assigned facilities management contracts.
• Monitor service requests and ensure timely communication with customers and tenants.
• Address maintenance complaints and coordinate effective resolution of reported problems.
• Conduct follow-up activities to confirm that customer requirements have been addressed.
• Verify completed maintenance works and arrange customer or tenant inspections when required.
• Obtain work completion certifications and service acknowledgements.
• Ensure service requests are properly documented and closed within the required timelines.
• Maintain positive relationships with customers, tenants and other relevant stakeholders.

Health, Safety and Quality Compliance

• Ensure civil maintenance activities comply with approved Health, Safety and Environment (HSE) procedures.
• Monitor compliance with site regulations, permit requirements and established work procedures.
• Verify that maintenance personnel follow appropriate safety practices during assigned activities.
• Inspect completed work to ensure compliance with required quality standards.
• Identify and elevate safety concerns, quality deficiencies and operational risks.
• Coordinate corrective actions to address non-compliance and prevent recurring issues.
• Promote safe working practices and quality awareness among maintenance personnel.

Subcontractor and Vendor Coordination

• Coordinate specialist subcontractors for maintenance activities requiring additional technical expertise or equipment.
• Communicate work requirements, schedules, site access arrangements and completion expectations.
• Monitor subcontractor performance against agreed scope, quality, safety and delivery requirements.
• Verify the quality and timely completion of subcontracted maintenance activities.
• Maintain effective working relationships with suppliers, vendors and specialist service providers.
• Address subcontractor-related issues that could affect maintenance schedules or customer satisfaction.

Civil Works Estimation and Commercial Support

• Assist in preparing estimates for civil maintenance and additional repair works.
• Calculate material quantities and assess manpower requirements for planned activities.
• Provide relevant cost information to support quotations and commercial evaluations.
• Maintain accurate records of completed works, material usage and customer approvals.
• Coordinate with the commercial team to provide supporting documents required for billing.
• Assist with payment follow-up by ensuring timely availability of work completion records and service documentation.
• Support operational cost control through accurate estimation and efficient resource utilization.

People Management and Team Development

• Supervise and coordinate approximately 25 personnel, including subordinate supervisors, technicians and civil maintenance workers, depending on site requirements.
• Assign daily responsibilities and establish clear work priorities.
• Monitor employee attendance, manpower deployment and individual performance.
• Ensure adequate staffing to meet planned maintenance schedules and emergency service requirements.
• Provide on-the-job technical guidance and training to improve work quality and productivity.
• Identify employee skill gaps and recommend appropriate training and development activities.
• Monitor team discipline and compliance with company policies and operational procedures.
• Encourage teamwork, accountability and a customer-focused working environment.
• Support the development of technical capabilities and safety awareness across the maintenance team.

Maintenance Reporting and Documentation

• Prepare daily work progress reports and updates on maintenance activities.
• Maintain manpower deployment records, material consumption reports and service request documentation.
• Record site inspection findings, completed maintenance works and outstanding defects.
• Ensure accurate preparation of work completion certificates and customer acknowledgements.
• Provide supporting documentation for additional works, billing and commercial follow-up.
• Report operational delays, critical maintenance issues and safety concerns to the Facilities Manager.
• Maintain organized maintenance records to support contract performance monitoring and service history.

Communication and Stakeholder Coordination

• Communicate regularly with the Facilities Manager regarding maintenance progress, manpower requirements and operational challenges.
• Coordinate with customers and tenants to understand maintenance needs and explain proposed solutions.
• Liaise with procurement, stores, commercial and administration teams to support maintenance operations.
• Communicate with vendors and subcontractors regarding materials, work schedules and site requirements.
• Conduct daily team briefings covering work priorities, safety requirements and expected deliverables.
• Escalate critical customer complaints, maintenance delays and unresolved operational issues.
• Maintain professional communication with internal and external stakeholders.

Continuous Improvement

• Identify opportunities to improve civil maintenance procedures and service response times.
• Review recurring defects and customer complaints to determine appropriate preventive or corrective measures.
• Recommend improvements in work scheduling, manpower allocation and maintenance planning.
• Promote efficient material management to reduce wastage and unnecessary repeat repairs.
• Encourage the use of appropriate maintenance techniques, tools and materials.
• Improve maintenance documentation and reporting practices to support operational efficiency.
• Share improvement recommendations and operational feedback with the Facilities Manager.

Qualifications and Experience

Educational Qualifications

• Bachelor 's degree in Civil Engineering is preferred.

Technical Certifications

• Relevant training or certification in facilities management, civil maintenance, HSE or quality management is an advantage.
• A valid UAE driving licence is an advantage where travel between sites is required.

Professional Experience

• Minimum 5-6 years of overall experience in civil maintenance.
• Minimum 2 years of relevant experience in the GCC, preferably in the UAE.
• Experience in high-rise buildings, residential communities, commercial buildings or integrated facilities management environments is preferred.
• Experience supervising and coordinating a civil maintenance team of approximately 25 personnel.
• Practical experience managing customer service requests, maintenance schedules, site inspections and subcontractor activities.
• Experience in civil works estimation, manpower planning, material management and quality control.
• Previous experience working on customer-facing facilities management contracts is an advantage.

Technical Knowledge and Skills

Civil Maintenance Expertise

• Knowledge of masonry, carpentry, painting, false ceilings, waterproofing and other civil maintenance systems.
• Understanding of glass works, steel works and aluminium panel maintenance.
• Ability to inspect civil maintenance work and identify defects requiring corrective action.
• Knowledge of appropriate repair techniques, materials and quality standards.

Planning and Resource Management

• Ability to prepare maintenance schedules and coordinate daily work activities.
• Knowledge of manpower planning, resource allocation and material management.
• Ability to estimate civil maintenance work and calculate material quantities.
• Understanding of maintenance service request systems and work order management.
• Ability to manage competing maintenance priorities and emergency service requirements.

Safety and Quality Management

• Understanding of HSE requirements and safe maintenance practices.
• Knowledge of quality inspection procedures and site safety regulations.
• Ability to monitor compliance with approved work procedures and permit requirements.

Reporting and Computer Skills

• Proficiency in Microsoft Office applications.
• Familiarity with maintenance reporting systems.
• Ability to prepare service reports, material requisitions and work completion documentation.
• Knowledge of basic cost estimation and maintenance expenditure monitoring.

Behavioral Competencies

• Strong leadership and team coordination skills.
• Effective planning and organizational abilities.
• Analytical thinking and practical problem-solving skills.
• Customer service orientation and the ability to manage complaints professionally.
• Strong communication and interpersonal skills.
• Ability to work collaboratively with customers, employees and subcontractors.
• Accountability, integrity and attention to operational responsibilities.
• Ability to develop team capabilities through guidance and training.
• Sound decision-making skills and adaptability to changing site requirements.
• Cost awareness and commitment to efficient resource utilization.

Key Performance Measures

• Service Delivery and Response - Completion of maintenance service requests within agreed contractual timelines.
• Compliance with response time requirements for routine, urgent and emergency requests.
• Timely resolution of pending maintenance activities and customer complaints.
• Customer Satisfaction and Work Quality - Customer satisfaction levels and effectiveness of complaint resolution.
• Quality of completed maintenance work and reduction in repeat repairs.
• Acceptance of completed works without unnecessary rework.
• Safety and Operational Compliance - Adherence to HSE procedures, permit requirements and site safety standards.
• Compliance with approved maintenance procedures and operational guidelines.
• Manpower and Material Efficiency - Effective deployment of maintenance personnel.
• Achievement of planned daily and weekly work targets.
• Availability of essential materials and accuracy of stock records.
• Reduction in material wastage and avoidable operational costs.
• Reporting and Commercial Support - Timely submission of maintenance reports, work completion certificates and supporting documentation.
• Accurate records of material consumption, manpower deployment and service activities.
• Timely provision of documents required for additional works, billing and payment follow-up.
• Subcontractor and Team Performance - Completion of subcontracted works within agreed quality and schedule requirements.
• Completion of required training and adherence to operational procedures.