Chief Supervisor - Passengers Transit Smart Monitoring

Roads and Transport Authority; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Roads and Transport Authority seeks an experienced professional to oversee smart monitoring operations, ensuring regulatory compliance and timely responses to violations and service issues.

The role involves supervising teams, validating data, coordinating corrective actions, and guiding execution of monitoring workflows to improve daily operational efficiency.

Qualifications

• Diploma or Bachelor’s degree in a related field.
• 8+ years with Bachelor's degree or 13+ years with Diploma.

Responsibilities

• Analyze gaps in e-Hail operations and recommend preventive measures.
• Review violations, identify root causes, and propose corrective actions.
• Monitor compliance across taxis, e-Hail, and bus routes.
• Supervise daily monitoring and field visits to ensure service quality.
• Prepare monthly shift schedules and reports.
• Coordinate with authorities to resolve control-system issues.
• Update exempt vehicle lists for bus route violations.

Education

Bachelor’s degree

Diploma

Job description

Job Purpose:

Conduct monitoring, analysis, and supervision activities to ensure effective smart control operations, compliance with transport regulations, and timely response to violations and service issues. Strengthen daily operational efficiency by supervising teams, validating data, coordinating corrective actions, and guiding consistent execution of smart monitoring workflows.

Roles and Responsibilities:

Strategy

• Analyze gaps in e-Hail companies and recommend preventive measures to reduce violations.
• Review written violations, identify root causes, and recommend corrective actions.
• Provide input to periodic reviews and updates of work guidelines, manuals, and procedures in line with legislation.
• Identify business requirements for smart monitoring systems and submit recommendations to relevant authorities.

Operations

• Provide data to authorities managing e-Hail companies and luxury transport entities to assess compliance with standards and policies.
• Provide necessary data through smart systems to support control, inspection, and investigation procedures.
• Monitor hourly rental vehicles, e-Hail companies, taxis, luxury vehicles, and public bus routes to support compliance and violation issuance.
• Coordinate with relevant authorities regarding challenges and malfunctions observed in control systems.
• Update and maintain the list of exempt vehicles for bus route violations.
• Prepare monthly shift schedules for supervisors and operators and follow up on their implementation.
• Assist in preparing monthly reports covering completed activities.
• Conduct field visits as directed by the section manager.
• Receive internal and external complaints, submit them to concerned authorities, and propose corrective actions.
• Supervise daily monitoring activities conducted through smart monitoring systems.
• Oversee implementation of daily work schedules by employees and supervisors.
• Fully supervise supervisors and operators during daily workflow.
• Contribute to deploying taxis for events, malls, or Dubai-based activities.

Product / Process Improvement

• Provide input toward continuous development of Smart Control Center systems and operations to enhance monitoring efficiency.
• Supervise execution of evacuation plans for the Smart Monitoring Center and evaluate the procedures.
• Supervise implementation of security and safety requirements within the Smart Monitoring Center.
• Escalate critical and non-critical issues based on the approved escalation plan.

Physical Working Conditions

• Primarily office-based operating within Smart Monitoring Centre and field visits to assist with the quality of services.

Education:

• Diploma/Bachelor’s degree.

Experience:

• 8+ years in case of Bachelor's degree, (13+ years in case of Diploma) in related field.