Manager | Bus & Marine Systems Support | UAE Nationals Only

Roads and Transport Authority; Dubai; On-site; AED 120,000 - 150,000; Full time

Job summary

The Roads and Transport Authority in Dubai is seeking a Section Manager to lead the strategic oversight of bus and marine transport systems. This role involves managing service delivery, stakeholder engagement, and vendor partnerships while ensuring the continuous improvement and innovation of technical systems.

The ideal candidate will have a Bachelor's or Master's degree in Electrical Engineering, Transport Systems, or IT, with 12+ years of experience for a Master’s degree holder or 14+ years for a Bachelor’s degree, focused on cyber security, data management, and project management.

Qualifications

• 12+ years of experience with a Master’s degree or 14+ years with a Bachelor’s degree in a related field.
• Strong knowledge of Cyber Security and IT governance.
• Experience in developing data management systems and infrastructure.

Responsibilities

• Lead portfolio management and formulate long-term strategies for technical systems.
• Oversee the operation and reliability of bus and marine transport systems.
• Drive process innovation and digital transformation initiatives.

Skills

Cyber Security and IT Governance

Data Management Systems

IT Development and Advanced Platforms

IT Systems and Infrastructure Management

Process Automation and Workflow Management

Project Management

Education

Bachelor’s or Master’s degree in Electrical Engineering, Transport Systems, or Information Technology

Job description

Lead the strategic oversight, portfolio management, and performance excellence of all bus and marine transport technical systems as section manager. Define system architecture and design engineering direction while managing service delivery, stakeholder engagement, vendor partnerships, and operations ecosystem.

Ensure continuous availability, integration, modernization, budget optimization, and risk management of real-time monitoring, fare collection, and passenger information systems. Drive artificial intelligence and innovation initiatives to deliver safe, efficient, and smart public transport services aligned with RTA's digital transformation strategy.

Roles and Responsibilities

• Lead portfolio management and formulate long‑term strategies for the development, maintenance, sustainability, and budget optimization of all technical systems supporting bus and marine operations across the full ecosystem.
• Lead system architecture and design engineering direction, defining priorities and digital integration frameworks to ensure interoperability, scalability, and future readiness across platforms such as AVM, EVD, TVM/TOM/TUM, and RTPI.
• Establish performance objectives and KPIs for system uptime, data accuracy, and service reliability in alignment with RTA’s smart mobility roadmap.
• Lead strategic partnerships, stakeholder engagement management, and SLAs with vendors and technology providers, ensuring service delivery excellence, alignment with standards, and future‑ready capabilities.
• Drive continuous improvement and innovation initiatives, leveraging artificial intelligence, advanced analytics, benchmarking, and emerging technology trends to optimize operations and enhance passenger experience.
• Ensure data governance, cybersecurity, risk management, and operational compliance across all technical systems, with strategic oversight of budget planning and resource allocation.

Operations

• Oversee operation of bus and marine transport systems, ensuring reliability and real‑time availability of operational data.
• Supervise maintenance planning, fault detection, and troubleshooting activities for smart transport devices and control systems.
• Manage integration and information accuracy of automated fare collection and passenger information systems.
• Coordinate with finance and operations teams for the collection and reconciliation of Nol card revenues from purchase and recharge machines.
• Lead service delivery management by monitoring and evaluating system performance across the operations ecosystem, generating reports and recommending corrective and preventive actions to ensure continuous improvement.

Product / Process Improvement

• Develop and continuously update maintenance and inspection procedures for all transport technology systems.
• Promote process innovation and digital transformation by introducing IoT‑enabled monitoring, artificial intelligence for predictive operations, advanced analytics, and automated reporting tools to optimize service delivery.
• Lead technical knowledge sharing, upskilling programs, and system audits to enhance team capabilities and ensure compliance with operational standards.

Key Requirements

Education

• Bachelor’s or Master’s degree in Electrical Engineering, Transport Systems, or Information Technology

Experience

12+ years in case of Master’s degree; 14+ years in case of Bachelor’s degree in related area

• Cyber Security and IT Governance
• Data Management Systems
• IT Development and Advanced Platforms
• IT Systems and Infrastructure Management
• Process Automation and Workflow Management
• Project Management