Chief Marketing Officer

Delivery Hero; Dubai; On-site; AED 900,000 - 1,500,000; Full time

Job summary

talabat, the leading on-demand food and Q-commerce app, is hiring a Chief Marketing Officer to own the brand and growth across markets. You will align marketing with the operating model, lead the affordability strategy, and drive ROI and growth with data-led discipline.

You will shape the customer experience, manage subscriptions and pricing, and supervise campaigns across regions while elevating creative standards and partner collaborations.

Qualifications

• Senior marketing leader with enterprise-scale brand ownership.
• Strong experience across brand campaigns, media agencies, performance marketing, CRM, subscriptions and growth.
• Shaped structural growth strategy including affordability and product implications.
• Delivered radical ROI improvement and accelerated growth.
• Deeply analytical, detail oriented and performance driven.
• Brings strong brand instinct and customer vision.

Responsibilities

• Define and own the enterprise brand vision end to end across all markets.
• Clarify and harmonise what the brand stands for and what it means to customers.
• Elevate positioning beyond price to drive emotional connection and differentiation.
• Lead flagship campaigns from strategy through execution.
• Own growth strategy with profitability for customer expansion across markets.
• Build and scale a best-in-class CRM engine across acquisition, lifecycle, and retention.

Skills

Brand leadership

Growth strategy

CRM & subscriptions

Pricing & promotions

Analytics & data-driven

Team leadership

Job description

Since launching in Kuwait in 2004 talabat the leading on-demand food and Q-commerce app for everyday deliveries has been offering convenience and reliability to its customers. talabats local roots run deep offering a real understanding of the needs of the communities we serve in eight countries across the region.

We harness innovative technology and knowledge to simplify everyday life for our customers optimize operations for our restaurants and local shops and provide our riders with reliable earning opportunities daily.

Here at talabat we are building a high performance culture through engaged workforce and growing talent density. Were all about keeping it real and making a difference. Our 6000 strong talabaty are on an awesome mission to spread positive vibes. We are proud to be a multi great place to work award winner.

Role Summary

We are hiring a Chief Marketing Officer to operate as an enterprise growth architect reporting directly to the CEO. The CMO will own the brand and growth agenda across all markets shaping foundational strategy defining structural affordability levers influencing product priorities and delivering measurable commercial impact.

This role requires true ownership of the brand deepening and harmonising its meaning and purpose and deliberately shaping the customer experience across markets. The CMO will align marketing tightly with the operating model lead a clear affordability and growth strategy and drive radical improvements in ROI and accelerated growth. Success demands a combination of uncompromising data led performance discipline and the heart and vision to elevate the brand and customer experience.

Whats on your plate

Brand

• Define and own the enterprise brand vision end to end across all markets.
• Clarify and harmonise what the brand stands for and what it means to customers.
• Elevate positioning beyond price and promotion to drive emotional connection and long-term differentiation.
• Lead breakthrough tier-1 campaigns from strategic intent through execution.
• Ensure brand coherence while maintaining market relevance.
• Raise creative and execution standards across markets and agency partners.

Growth (CRM Pricing Performance)

• Own the enterprise growth strategy with full accountability for profitable customer expansion across markets.
• Define and lead the end to end affordability agenda identifying structural levers and translating them into product and commercial priorities.
• Build and scale a best in class CRM engine across acquisition lifecycle and retention for the core customer base.
• Own company wide pricing and promotions architecture ensuring disciplined test & learn execution.
• Drive measurable step change improvements in marketing ROI and capital efficiency.
• Embed analytics experimentation and performance management as core operating principles across markets.
• Align growth strategy tightly with the operating model to ensure scalable execution.

talabat Pro

• Own the subscription growth engine across markets.
• Drive structural improvements in subscriber conversion retention and lifetime value.
• Strengthen churn management and renewal performance through rigorous cohort analysis.
• Partner with Product and Commercial teams to continuously enhance the premium value proposition.
• Ensure clear performance tracking and accountability for subscription economics.

Campaign Planning & Media

• Set media strategy and allocate budgets across countries and channels with strict ROI discipline.
• Lead continuous optimisation through structured testing and performance tracking.
• Elevate agency accountability and execution standards.
• Ensure disciplined capital allocation aligned with growth priorities.

Partnerships

• Oversee talabats partnership vertical defining a high-growth strategy that balances consumer centricity with financial sustainability.
• You will empower your team to secure high-value partnerships while collaborating with Product and Tech to build the features and levers required to fuel growth.
• This role owns the full lifecycle from strategic direction and budget governance to championing cross-functional execution.

Qualifications :

We are seeking a senior marketing leader who:

• Has owned a brand end to end at enterprise scale beyond spend management.
• Solid experience across multiple areas: brand campaigns media agencies performance marketing CRM subscriptions and growth
• Has shaped structural growth strategy including affordability and product implications.
• Has delivered radical ROI improvement and accelerated growth.
• Is deeply analytical detail oriented and performance driven.
• Simultaneously brings strong brand instinct and customer vision.
• Is comfortable operating at both strategic and granular levels.
• Strong people leader who has led large complex multi-country organisations in competitive consumer facing environments.
• Demonstrates strong exposure to pricing promotions and transformation.
• Brings passion for technology data and AI enabled marketing.

Remote Work :

No

Employment Type :

Full-time