Chief Customer Success, B2B Loyalty & Platforms (Remote)

Jobgether; United Arab Emirates; Remote; AED 279,000 - 502,000; Full time

Benefits offered by this job

Fully remote work

Equity participation

qiibee tokens (QBX)

40-hour work week

24 days annual leave

Job summary

Jobgether is seeking a strategic, hands-on Head of Customer Success to build and lead onboarding and lifecycle management for a growing B2B loyalty and partner platform. You will own the customer journey from integration to performance optimization in a fully remote setting.

You will guide onboarding, drive engagement, and implement AI-driven workflows across distributed teams while collaborating with sales and cross-functional units to scale the CS function and ensure long-term customer value.

Qualifications

• Fluency in German and English with excellent communication skills.
• 5+ years in customer success, account management, or partner onboarding in loyalty, SaaS, or payments.
• Proven ability to manage relationships through onboarding and ongoing engagement.
• Proficiency with AI tools to design workflows and automations.
• Understanding of digital integrations, including API connections and campaign dashboards.
• Hands-on experience with HubSpot or similar CRMs, including data management and pipeline optimization.

Responsibilities

• Own end-to-end onboarding for B2B customers from setup to launch and ongoing success.
• Guide partners through launch checklists including integration, balance top-ups, and campaigns.
• Maintain relationships with active customers to maximize value of loyalty partnerships.
• Collaborate with sales to align CS strategies and support growth.
• Improve campaign visibility and performance across partner channels.
• Ensure compliant communications and assets with brand standards.
• Maintain a high-quality CRM environment using AI-enhanced data enrichment.
• Conduct regular reviews and analyze performance data to identify improvements.
• Handle issues and feedback loops, using AI to categorize tickets and draft responses.
• Prepare asynchronous updates and meeting summaries using AI tools.
• Build scalable CS processes for long-term function development.

Skills

German fluency

English fluency

Customer success

Onboarding

Account management

AI automation

CRM HubSpot

API integrations

Data analysis

Tools

HubSpot

Claude

Job description

Jobgether is seeking a strategic, hands-on Head of Customer Success to build and lead onboarding and lifecycle management for a growing B2B loyalty and partner platform. You will own the customer journey from integration to performance optimization in a fully remote setting.

You will guide onboarding, drive engagement, and implement AI-driven workflows across distributed teams while collaborating with sales and cross-functional units to scale the CS function and ensure long-term customer value.