Change Management Coordinator - Al Futtaim - Dubai, UAE

AlFuttaim; Dubai; On-site; AED 111,600 - 145,080; Full time

Job summary

AlFuttaim in Dubai seeks a Change Management Coordinator to support the execution of IT change management processes. The role ensures compliance and minimizes service disruption while enhancing communication across teams.

The ideal candidate holds a Bachelor’s degree and has experience in IT Change Management, with skills in analysis and communication.

Qualifications

• 1 year of experience in IT Change Management preferred.
• Understanding of IT Service Management frameworks (ITIL, ISO 20000).
• UAE nationals preferred.

Responsibilities

• Manage IT change processes from submission to completion.
• Attend CAB meetings to oversee all submitted changes.
• Coordinate change activities across departments.
• Conduct risk assessments for services.
• Publish and maintain change and downtime calendars.
• Conduct Post Implementation Reviews (PIR).
• Support project managers in aligning change requirements.

Skills

Analytical skills

Communication skills

Coordination abilities

Troubleshooting skills

Education

Bachelor’s degree in Computer Science or related field

Job description

Change Management Coordinator – Al Futtaim – Dubai, UAE

Position Overview: We are seeking a Change Management Coordinator to support the execution of IT change management processes within Al-Futtaim Group in Dubai. The role involves managing IT changes throughout their lifecycle, ensuring adherence to policies and minimizing service disruption while maintaining effective communication across internal teams.

Location: Dubai, UAE
Industry: IT and Services
Function: Information Technology
Salary: 10,000-13,000 monthly (Market estimated)
Job Type: Full-time
Gender: Any
Candidate Nationality: Any

Key Responsibilities

• Manage IT change processes from submission to completion, ensuring compliance with defined standards and procedures.
• Attend CAB meetings to review and oversee all submitted changes.
• Coordinate and schedule change activities across departments, minimizing conflicts and service disruptions.
• Conduct risk assessments for all new and modified services.
• Publish and maintain the organization’s forward schedule of change and downtime calendar.
• Conduct Post Implementation Reviews (PIR) to identify improvement areas.
• Support project managers and IT teams in aligning change requirements with business needs.
• Assist with training and process adoption for change management tools and methodologies.
• Ensure compliance with IT policies, security standards, and internal controls.
• Identify and manage risks related to IT change management processes.

Ideal Profile

• Bachelor’s degree in Computer Science or related field.
• 1 year of experience in IT Change Management preferred.
• Understanding of IT Service Management frameworks (ITIL, ISO 20000).
• Strong analytical and troubleshooting skills.
• Excellent communication and coordination abilities.
• UAE nationals preferred.