IT Analyst - Al-Futtaim Group - Dubai, UAE

AlFuttaim; Dubai; On-site; AED 100,440 - 122,760; Full time

Benefits offered by this job

Collaborative and innovation-driven work environment

Opportunities for professional growth and development

Job summary

AlFuttaim in Dubai is seeking an experienced IT Analyst to enhance its retail operations by managing ERP systems and ensuring optimal functionality of IT services. This role is essential to support digital transformation initiatives and improve customer experience.

The ideal candidate will have over 5 years in IT analysis, strong technical knowledge of Microsoft Dynamics products, and a proven ability to troubleshoot and resolve system issues efficiently. Join a respected organization with opportunities for professional growth.

Qualifications

• Minimum of 5 years of experience in IT analysis or ERP system management, preferably in retail.
• Strong hands-on knowledge of Microsoft Dynamics NAV/BC, D365, and CRM365.
• Excellent problem-solving, analytical, and communication skills.

Responsibilities

• Manage and maintain ERP systems and business applications, ensuring data accuracy.
• Act as the first point of contact for IT requests and troubleshooting.
• Coordinate and implement digital transformation initiatives.

Skills

ERP configuration and maintenance

System integration and troubleshooting

Database management (SQL/Oracle)

IT project coordination

User support and training

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Tools

Microsoft Dynamics NAV

D365

CRM365

SQL

Oracle Databases

Job description

IT Analyst - Al‑Futtaim Group - Dubai, UAE

Position Overview
Al‑Futtaim Group is seeking an experienced IT Analyst to support its retail operations in Dubai. The role is critical in maintaining smooth functionality of store IT systems, ERP applications, and digital infrastructure, directly influencing business performance and customer experience. The successful candidate will work closely with regional IT operations and business teams to ensure seamless system availability, data integrity, and process efficiency.

Job Details
Country: UAE
City: Dubai
Industry: IT and Services
Function: Information Technology
Salary: AED 9000-11000 (market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full‑time

Key Responsibilities

• Manage and maintain ERP systems and business applications, ensuring data accuracy and consistent performance.
• Act as the first point of contact for IT requests, troubleshooting, and system issues across multiple retail locations.
• Coordinate and implement digital transformation initiatives and IT solution rollouts with minimal disruption.
• Support ERP‑related projects including D365, NAV, and Business Central configurations and integrations.
• Monitor system performance, troubleshoot incidents, and ensure system availability to support business continuity.
• Collaborate with IT and business stakeholders to align digital solutions with operational and commercial goals.
• Manage database integrity (SQL, Oracle) and optimize system usage through process improvements.

Ideal Profile

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum of 5 years of experience in IT analysis or ERP system management, preferably in retail.
• Strong hands‑on knowledge of Microsoft Dynamics NAV/BC, D365, and CRM365.
• Experience with SQL, Oracle databases, and integration design.
• Excellent problem‑solving, analytical, and communication skills.
• Ability to work under pressure and manage multiple projects simultaneously.

Skills Set

• ERP configuration and maintenance
• System integration and troubleshooting
• Database management (SQL/Oracle)
• IT project coordination
• User support and training

Why Join Us

• Work in one of the UAE's most established and diversified business groups.
• Exposure to enterprise‑level IT systems and cross‑sector technologies.
• Collaborative, inclusive, and innovation‑driven work environment.
• Opportunities for professional growth and development within the Group's digital transformation journey.

About the Company

Founded in the 1930s, Al‑Futtaim Group is one of the Middle East's leading privately held conglomerates with operations across automotive, financial services, real estate, retail, and healthcare. Headquartered in Dubai, the Group employs over 35,000 professionals and partners with over 200 global brands. Guided by the values of respect, excellence, collaboration, and integrity, Al‑Futtaim continues to create meaningful business and community impact across 20 countries in the Middle East, Asia, and Africa.