Certified Technician

iSTYLE UAE; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

iSTYLE UAE in Dubai seeks a Certified Technician responsible for the diagnosis, repair and maintenance of Apple products, while managing spare parts and ensuring proper documentation of each job.

You will assist customers, manage multiple repair jobs, test hardware and software, and maintain accurate worksheets. The role requires a High School Diploma and at least 2 years of relevant experience; strong communication and sales-floor presence are essential.

Qualifications

• High School Diploma.
• 2+ years of relevant experience.

Responsibilities

• Diagnose, repair and maintain Apple products while managing spare parts and documenting work progress.
• Promote customer service excellence and attend to customers’ needs on the shop floor.
• Provide technical support and ensure quick solutions per Apple guidelines.
• Manage repair jobs and preparation of refurbished iPhones and other Apple devices with up-to-date worksheets.
• Evaluate system configuration and software updates to optimize hardware resources.
• Capture required information from customers and create accurate forms.
• Handle walk-in units and retailers and update the database accordingly.
• Manage retailer accounts and Apple spare parts inventory, including recalled items.
• Handle payment transactions and prepare related reports.
• Answer calls from customers and partners promptly and professionally.
• Keep workstation tidy and organized and support new apps and tools launches.
• Submit periodic reports to management and stay updated with Apple troubleshooting articles.

Skills

Technical diagnostics

Apple product repair

Customer service

Inventory management

Documentation accuracy

Communication

Education

High School Diploma

Tools

Apple diagnostics tools

POS systems

Job description

Job Description:

Job Scope:

The Certified Technician is accountable for the diagnosis, repair, and maintenance of Apple products while managing spare parts, supporting new releases, assisting customers, and ensuring accurate documentation.

Main Duties and Responsibilities

• Maintain a strong floor presence driving sales, promoting customer service excellence and attending to customers’ needs;
• Provide practical advice and technical support and ensure that customers get quick solutions to technical problems in accordance with Apple's system and guidelines;
• Efficiently manage assigned repair jobs and preparation of refurbished iPhones and other Apple products, keeping worksheets up-to-date and notifying customers of job progress;
• Evaluate system configuration and software updates so that hardware resources can be used effectively;
• Understand and capture all required information from customers and create the respective forms with accurate data;
• Accept units for walk-in customer service, including retailers, and update the database accordingly;
• Manage high-volume retailer accounts or multiple small-volume retailer accounts;
• Manage Apple spare parts and inventory while testing, sorting, and organizing recalled parts and devices;
• Handle payment transactions and related reports accordingly;
• Receive incoming calls from customers, DHL and others and respond to inquiries quickly and professionally;
• Maintain a clean and organized workstation and center;
• Support the launch of new applications, services and tools;
• Submit periodic reports to management;
• Stay up-to-date with all Apple troubleshooting articles, operating procedures, and service news.

Position Requirements:

Education:

High School Diploma

Experience:

At least 2 years of relevant experience

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Requirements: