Certified Technician

Midis Group; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

Midis Group in Abu Dhabi is seeking a Certified Technician to diagnose, repair, and maintain Apple products, manage spare parts, and support new releases. You will assist customers, document work steps, and ensure accurate reports while maintaining a clean workspace.

The role requires at least 2 years of relevant experience and a High School Diploma; training on Apple procedures will be provided. This position emphasizes quick, reliable technical solutions and excellent customer service.

Qualifications

• High School Diploma required.
• At least 2 years of relevant experience.
• Good knowledge of Apple product repair processes.

Responsibilities

• Diagnose, repair, and maintain Apple products per guidelines.
• Promote customer service excellence and assist customers on the floor.
• Efficiently manage repair jobs and prepare refurbished devices with up-to-date worksheets.
• Maintain inventory of spare parts and test devices.

Skills

Customer service

Technical diagnosis

Repair & maintenance

Inventory management

Education

High School Diploma

Tools

Apple diagnostics

Job description

Job description

Job Title

Certified Technician

Job Scope

The Certified Technician is accountable for the diagnosis, repair, and maintenance of Apple products while managing spare parts, supporting new releases, assisting customers, and ensuring accurate documentation.

Main Duties and Responsibilities

• Maintain a strong floor presence driving sales, promoting customer service excellence and attending to customers’ needs;
• Provide practical advice and technical support and ensure that customers get quick solutions to technical problems in accordance with Apple's system and guidelines;
• Efficiently manage assigned repair jobs and preparation of refurbished iPhones and other Apple products, keeping worksheets up-to-date and notifying customers of job progress;
• Evaluate system configuration and software updates so that hardware resources can be used effectively;
• Understand and capture all required information from customers and create the respective forms with accurate data;
• Accept units for walk-in customer service, including retailers, and update the database accordingly;
• Manage high-volume retailer accounts or multiple small-volume retailer accounts;
• Manage Apple spare parts and inventory while testing, sorting, and organizing recalled parts and devices;
• Handle payment transactions and related reports accordingly;
• Receive incoming calls from customers, DHL and others and respond to inquiries quickly and professionally;
• Maintain a clean and organized workstation and center;
• Support the launch of new applications, services and tools;
• Submit periodic reports to management;
• Stay up-to-date with all Apple troubleshooting articles, operating procedures, and service news.;

Position Requirements

Education

High School Diploma

Experience

At least 2 years of relevant experience

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