Centre Director

Blossom Childrens Nursery; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Blossom Childrens Nursery in Dubai seeks a Centre Director to lead a busy childcare operation. You will drive leadership, policy alignment and organizational growth while maintaining high standards of care and safety.

You will engage with families, staff, and partners to deliver exceptional educational experiences across the centre. Responsibilities include operations oversight, HR processes, enrollments, quality assurance, and site management.

Qualifications

• Strong leadership and management capability demonstrated with planning and problem solving.
• Effective communication, including oral, written and presentation skills.
• Ability to collaborate and build relationships with staff, parents, children and partners.
• Adaptability and resilience to thrive in high pressure environments.
• Strategic thinking to support policy, strategy and organizational growth.

Responsibilities

• Perform daily rounds, attendance data gathering for staff and children.
• Oversee operations, schedule staff and classroom resources, and maintain accurate records.
• Coordinate HR activities including recruitment, onboarding, reviews and payroll support.
• Manage enrollments, events, sales KPIs and family engagement programs.
• Ensure quality standards, KHDA/ADEK/SPEA compliance and safety practices.
• Lead site management, facilities requests, risk assessments and inspections.

Skills

Leadership

Communication

Collaboration

Adaptability

Strategic thinking

Job description

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Centre Director

Job Detail

Centre Director

Dubai

Job description

Role Objectives:

• Strong Leadership and Management – Demonstrates exceptional management skills, including planning and scheduling work, problem-solving with a logical and detail-oriented approach, and selecting/managing external agencies aligned with the Blossom ethos.
• Effective Communication and Relationship Building – Maintains confidentiality, possesses excellent oral, written, and presentational skills, and fosters positive relationships with staff, parents, children, community partners, and key stakeholders.
• Collaboration and Teamwork – Works effectively in a team-oriented environment, cooperating with others, giving and receiving feedback, and inspiring confidence in staff and families.
• Adaptability and Professional Growth – Thrives in high-pressure environments with flexibility and resilience, remains self-motivated, and pursues continuous personal and professional development.
• Strategic Thinking and Organizational Growth – Contributes to policy and strategy formulation, manages internal communications, and ensures alignment with mission, vision and values of the organization. Supports the organization’s values while enabling brand growth and sustainability.
• Commitment to the Organization’s Mission and Vision – Supports and upholds the mission, vision, and values of the organization while collaborating with leadership on marketing, HR, education, and community engagement.

Duties & Key Responsibilities:

Note: While certain duties and key responsibilities may be delegated, the Center Director retains full accountability for all center deliverables, irrespective of who is performing the task.

Operations:

• Perform daily rounds and attendance data gathering - staff and children
• Oversee that teachers ensure all operation related lists are upded
• Inventory lists with photos each term (Termly Updates)
• Staffing and children for camps (Weekly Updates)
• Stationary / hygiene orders (Bi-Termly Updates)
• Adhoc sheets
• Update the allocation sheet ongoingly as needed for enrolments updates, while maintaining adherence to staff ratios and optimizing classroom usage.
• Manage and prepare schedules for staff and office teams different schedules: annual leave, cleaning schedules, etc.
• Manage children’s class lists
• Ensure nurse’s logs and accident folders are up to date, recorded thoroughly, and communicated effectively through Little Lives
• Review children’s files to confirm all mandatory documents are in place (medical, registration, terms & conditions, etc.).
• Update child profiles in the Little Lives portal.
• Fill in and complete CD reporting twice a term
• Conduct weekly staff meetings
• Education and Program Delivery
• Perform regular classroom observations of teachers and all other staff present at the center
• Review teachers’ weekly planning books and ensure staff are planning and executing the targets set within our curriculum while monitoring curriculum delivery in each classroom.
• Approve/review and sign off on children’s report cards
• Review class inventory lists and its resources, placing orders and signing off on them
• Coordinate extracurricular activities (ECAs) with parents and stakeholders
• Monitor the food program quality and ensure it is safely delivered to children
• Organize and deliver training sessions covering operations, policies, education, and health and safety.
• Family Engagement
• Facilitate ongoing parent education and information-sharing through Little Lives, newsletters, parent days, and internal events.
• Monitor and enhance family satisfaction through effective communication and eNPS scoring.
• Manage the office cell phone for emergency preparedness and parents’ communication.

Human Resources

• Promote staff satisfaction and track eNPS scoring.
• Oversee and manage all recruitment and hiring activities in coordination with cluster managers.
• Coordinate onboarding and offboarding processes in collaboration with the HR team.
• Manage staff performance review processes (probation, annual review ..etc.).
• Address staff related concerns and requests, taking appropriate and timely actions.
• Oversee monthly payroll processing and fingerprint attendance systems.
• Report on absenteeism trends and flag where action is needed.
• Plan and manage staff annual leave schedules and ensure appropriate coverage.
• Handle KHDA, ADEK, and SPEA staff approvals.

Enrolments

• Track and manage KPIs related to enrollments, sales, and leavers.
• Attend events and open houses to promote the center.
• Manage the Book a Tour to Sale funnel: ensuring excellent family experience and utilizing Hubspot to support the process.
• Participate in panels/webinars representing Babilou Middle East.
• Analyze and share insights from sales funnel + action plans, Incident and Complaint Management.
• Managing incidents and complaints, while ensuring proper reporting and documentation.

Quality Assurance

• Maintain full compliance with engagED quality standards to uphold the center’s excellence.
• Compliance.
• Ensure accurate and timely data entry into KHDA/ADEK/SPEA portals for children, staff, and event information.
• Maintain an updated centre folder containing all centre related licenses and contracts.
• Manage inspections and ensure the implementation of all policies.
• Ensure centre compliance and health and safety standards are maintained at all times.

Finance

• Prepare exception reports for Area Director approval in cases of refunds or special requests.
• Manage the use of petty cash and Stars of the month
• Support finance in the follow up on families’ payments when needed.

Site Management

• Report and follow up on all facilities’ requests such as: authority requirements, Health & Safety emergencies, urgent requirements, maintenance, and Look & Feel of the nursery.
• Ensure all areas are safe, clean, and maintained to the highest standards by conducting daily risk assessments and spot checks.
• Accountable for all entrance and access to the site as well as managing the control of the center keys and fingerprint access to sit.

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About Blossom

We're the leading nursery in the UAE with a growing number of centers in Dubai, Abu Dhabi, and Al Ain. We're part ofBabilou Family, a leading global nursery network with over 10,000 experts from around the world.

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