CE & Digitalization Manager — Customer Experience Leader

FMS.AE; United Arab Emirates; On-site; AED 223,200 - 334,800; Full time

Job summary

A telecommunications company is seeking a Manager for CE & Digitalization in the Government & Key Accounts Segment. The ideal candidate should have at least 7 years of experience in training management, with a strong focus on telecommunications. Responsibilities include tracking customer experiences, collaborating with teams, and delivering on targets while maintaining customer relationships. Candidates should possess excellent communication, planning, and organizational skills, alongside a Bachelor's degree in a related field.

Qualifications

• Minimum 7 years of experience in a Training Management post.
• At least 2 years as Sales Training Manager.
• Excellent understanding of Telecommunications is preferred.

Responsibilities

• Track customer experiences across online and offline channels.
• Collaborate with marketing and sales teams.
• Align customer experience strategies with marketing initiatives.
• Identify customer needs and maintain positive experiences.
• Analyze customer feedback and prepare reports.
• Deliver Enterprise NPS & BHI targets.
• Increase awareness of ‘du’ within the MELE segment.
• Coach and motivate cross‑functional team members.
• Resolve issues among cross‑functional team members.
• Support implementation of risk management and compliance.

Skills

Fluent English

Strong technical knowledge of products

Strong knowledge of sales processes

Excellent communication skills

Strong planning and organizing skills

Strong facilitation and presentation skills

Strong team player

Strong organizational skills

Strong coaching and mentoring skills

Excellent personal effectiveness

Education

Bachelor Degree in telecom engineering, business, marketing

Master’s Degree (preferred)

Job description

A telecommunications company is seeking a Manager for CE & Digitalization in the Government & Key Accounts Segment. The ideal candidate should have at least 7 years of experience in training management, with a strong focus on telecommunications. Responsibilities include tracking customer experiences, collaborating with teams, and delivering on targets while maintaining customer relationships. Candidates should possess excellent communication, planning, and organizational skills, alongside a Bachelor's degree in a related field.