VP of Customer Experience & Digital Transformation

Black Pearl Consult; Dubai; On-site; AED 300,000 - 400,000; Full time

Job summary

A leading consulting firm in Dubai seeks a Vice President of Customer Experience and Digital Channels. This role involves shaping customer experience strategy and enhancing digital channels for optimal engagement. The ideal candidate will have 5–8 years of experience in customer experience, strong leadership and communication skills, and knowledge of AI and digital solutions. This position offers the chance to lead transformative projects and make a significant impact in a dynamic environment.

Benefits

Opportunity to lead exciting transformations

Dynamic and forward-thinking environment

Make a real impact on customer experience

Qualifications

• 5–8 years of experience in customer experience, digital channels, or transformation projects.
• Knowledge of AI and digital solutions to enhance customer engagement.
• Experience in the utility sector or similar industries is a plus.

Responsibilities

• Lead the customer experience strategy and improve digital channels.
• Foster a customer-centric culture in decision-making.
• Enhance customer journeys through digital platforms.
• Introduce AI and automation for self-service options.
• Ensure successful delivery of transformation programs.
• Collaborate with teams to introduce new processes.

Skills

Leadership

Communication

Project management

Data analytics

Knowledge of AI

Education

Bachelor's degree in Business Marketing or related field

MBA

Job description

A leading consulting firm in Dubai seeks a Vice President of Customer Experience and Digital Channels. This role involves shaping customer experience strategy and enhancing digital channels for optimal engagement. The ideal candidate will have 5–8 years of experience in customer experience, strong leadership and communication skills, and knowledge of AI and digital solutions. This position offers the chance to lead transformative projects and make a significant impact in a dynamic environment.