Cashier

Al Rostamani International Exchange LLC; Dubai; On-site; AED 56,000 - 89,000; Full time

Job summary

Al Rostamani International Exchange LLC in Dubai is seeking a Cashier/Teller to process remittances, cash and related transactions with accuracy and compliance. You will assist Retail and Commercial customers, explain ARIE products, and support service standards with a focus on timely, error-free operations.

The role requires at least 2 years of cash handling experience, strong communication and math skills, and a customer-focused approach.

Qualifications

• Graduate or equivalent in any related field.
• Experience as Cashier/Teller preferred.
• Prior high-volume cash handling is an asset.
• Knowledge of AML/KYC basics is desirable.

Responsibilities

• Meet and greet customers at counter and provide service per ARIE standards.
• Handle foreign currency, remittances and other transactions with accuracy.
• Maintain till balance and report any cash anomalies.
• Inform customers about ARIE products and services.
• Aim to reduce wait and service times while ensuring compliance.

Skills

Cash Handling

Customer Service

Interpersonal Skills

Communication Skills

Quantitative Skills

Basic Computer Skills

Education

Graduate or equivalent

Job description

Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.

Al Rostamani International Exchange is a leader in providing currency exchange and international remittance services in the UAE. It is an ISO 9001:2000 certified company having a wide range of products and services catering to all income groups for both nationals and expatriates.

Job Purpose

To process transactions as per customer request which includes Remittances, Cash, Cheques and other financial transactions in accordance with the guidelines provided by the Company with accuracy and efficiency. To ensure that the transactions and documentation process is in line with both the internal and regulatory compliance requirements.

Job Responsibilities

Customer Satisfaction / Service Standards

• M eet and Greet customers at Counter / Lobby area, and thank them for their business
• Provide service to Retail and Commercial customers as per established ARIE standards
• Communicate regulations and norms regarding transactions in a professional manner
• Provide advice and guidance about ARIE Products & Services to customers as and when necessary
• Achieve minimum 'Wait' time and 'Serve' time and aim for reducing the TAT on a continuous basis
• Lead customers to relevant department/persons for Query Resolutions, Special Deals and other such activities

Financial / Sales

• Ensure optimal profit margins are maintained for transactions
• Solicit referrals and initiate cross-selling opportunities to existing customers
• Actively convert walk-in customers to IntroCard holders.
• Explore opportunities to increase customer base, transaction number, Revenue per transaction & customer and overall operational revenue performance to meet the overall objectives

Operations / Controls

• Handle Foreign Currency, Remittances, and other customer transactions as required by the Corporate or WPS customer or the Retail customer and as assigned by the Branch Management / department manager, with zero defects
• Ensure assigned work activities are carried out as per Company policies and procedures
• Ensure Cash Handling is done as per Company policy, and Cash Balance at assigned 'Till' is accurately tailed and appropriately handled as instructed by the Branch Management
• Report any anomalies such as under/Overs to concerned superior immediately
• Exercise due diligence in processes related to customer transactions to ensure risk mitigation and adherence to relevant AML procedures and KYC initiatives
• Identify improvement areas & propose constructive changes to achieve operational excellence
• Ensure documentation and the transaction process is in compliance with both the internal and regulatory requirement

Job Requirements

Qualifications

• Graduate or equivalent in any related field

Experience

• 2 years of prior experience as a Cashier/Teller
• Previous exposure to large volume of cash handling is an added advantage

Knowledge & Skills

• Knowledge of basic computer applications and operations
• Good interpersonal skills
• Good communication skills
• Customer service oriented
• Good quantitative skills