Case Manager - IVF

Mediclinic Middle East; Dubai; On-site; AED 223,000 - 357,000; Full time

Job summary

Bourn Hall Dubai is seeking a hospital case management professional to coordinate patient care plans, improve clinical documentation quality, and support insurance claims with medically justified documentation.

Essential: Nursing/medical background with 3+ years in UAE DRG-based environments; knowledge of ICD-10 CM, CPT, and DRG coding; proficiency in EHRs and MS Office. UAE healthcare experience preferred.

Qualifications

• Bachelor Degree or Diploma in Nursing or Medicine (non-licensed physician) is essential.
• Desire: Master’s in Healthcare Management and Certificate in Clinical Coding.
• At least 3 years in clinical/insurance/medical auditing or coding in UAE DRG environment, with at least 1 year in UAE Healthcare.

Responsibilities

• Coordinate patient care plans to minimise financial risk for the company.
• Manage the quality of clinical documentation.
• Provide clinical expertise for managing insurance claims with medical justifications based on good clinical practice.
• Focus on continuous quality improvement of clinical documentation.

Skills

ICD-10 CM

CPT coding

DRG coding

EHR systems

Revenue cycle

MS Office

Patient administration

Education

Bachelor or Diploma in Nursing

Non-licensed Physician

Master's in Healthcare Management

Certificate in Clinical Coding

Job description

Job Description:

Closing date: 19/10/2026
Number of positions: 1
Recruiter name:Fatma Alharthi
Reference number: 73642
Workplace Type:

Bourn Hall Dubai| Dubai | United Arab Emirates

MAIN PURPOSE OF JOB

Effectively and efficiently manage the hospital case management process and facilitate the communication process between all role players by providing accurate and timeous clinical information to minimise the financial risk for the organisation

KEY RESPONSIBILITY AREAS

1. Effective coordination of patient care plans to minimise financial risk for the company

2. Effectively manage the quality of clinical documentation

3. Provide clinical expertise for managing insurance claims with the supportive medical justifications based on good clinical practice

4. Focus on continuous quality improvement of clinical documentation

REQUIRED EDUCATION

Essential: Bachelor Degree or Diploma in Nursing or Medicine Non-licensed Physician

Desired: Bachelors or Master’s Degree in Healthcare Management from a recognised institution Certificate in Clinical Coding (CCS/CCA/CPC/CPMA)

REQUIRED EXPERIENCE

Essential: At least 3 years’ experience in a clinical, insurance, medical auditing or coding role in a DRG billing environment within the UAE of which at least 1 year was in UAE Healthcare

Desired: Experience in Theatre and/or ICU, Medical Insurance/funders background; experience in private healthcare environment or experience as a paramedic

REQUIRED JOB SKILLS AND KNOWLEDGE

• Application of clinical codes
• Computer literacy and proficiency in MS Office applications
• Electronic Health Records systems and related best practice
• Healthcare revenue cycle management and billing processes
• ICD-10 CM, CPT and DRG coding system
• Knowledge of scientific nursing processes and associated procedures
• Patient administration systems and related processes
• Understanding of and working knowledge of the typical patient journey through a hospital and the various service points of contact

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program.