Cargo Customer Experience Architect

The Emirates Group; Dubai; On-site; AED 350,000 - 650,000; Full time

Benefits offered by this job

Tax-free salary

Travel benefits

Leave and healthcare

Transport benefits

Life insurance

Job summary

Emirates Group in Dubai is seeking a senior leader to own and shape the end-to-end SkyCargo customer experience, identifying and improving key journey touchpoints with a proactive design mindset and continuous enhancement.

You will drive VoC and customer insight programmes, collaborating with Product, Operations, Commercial, and CCM&B to ensure consistent customer-centric interactions and high-quality service delivery across the network.

Qualifications

• Strong stakeholder management and collaboration skills across diverse teams.
• Analytical and problem-solving capabilities with focus on continuous improvement.
• Ability to manage projects in a structured way and deliver accountable outcomes.

Responsibilities

• Own and shape the end-to-end SkyCargo customer experience across the network.
• Identify and improve key journey touchpoints with a proactive experience design approach.
• Drive Voice of Customer programmes and customer insight initiatives to identify pain points and drive service improvements.

Skills

Stakeholder management

Analytical skills

Project management

Education

Bachelor's Degree or Honours in related field

Job description

Emirates Group in Dubai is seeking a senior leader to own and shape the end-to-end SkyCargo customer experience, identifying and improving key journey touchpoints with a proactive design mindset and continuous enhancement.

You will drive VoC and customer insight programmes, collaborating with Product, Operations, Commercial, and CCM&B to ensure consistent customer-centric interactions and high-quality service delivery across the network.