Cargo Controller: 24/7 Ops for High-Value Shipments

Aviation Looks; Abu Dhabi; On-site; AED 70,000 - 110,000; Full time

Job summary

Etihad Airways is recruiting a Cargo Controller for its 24/7 Cargo Operations Center in Abu Dhabi. The role focuses on monitoring shipments, ensuring secure and on-time delivery, and coordinating with HUB stakeholders to manage high-profile loads and irregularities.

The Cargo Controller works on shift, leveraging dashboards and KPIs to maintain OTP and SLA performance while upholding Etihad's service standards and proactive communication with customers.

Responsibilities

• Provide the first level of investigation on reported service failures and delays; arrange efficient recovery.
• Comply with Etihad communication standards and represent company values.
• Make day-to-day operational decisions to manage safety and security risks.
• Monitor and track special loads and products to ensure timely processing per SLA.
• Communicate with stakeholders to address gaps or delays and prevent failures.

Job description

Etihad Airways is recruiting a Cargo Controller for its 24/7 Cargo Operations Center in Abu Dhabi. The role focuses on monitoring shipments, ensuring secure and on-time delivery, and coordinating with HUB stakeholders to manage high-profile loads and irregularities.

The Cargo Controller works on shift, leveraging dashboards and KPIs to maintain OTP and SLA performance while upholding Etihad's service standards and proactive communication with customers.