Patient Care Navigator

Mediclinic International; Dubai; On-site; AED 156,000 - 234,000; Full time

Job summary

Mediclinic City Hospital in Dubai seeks a Care Coordinator to support patients across their care journey by coordinating appointments, communicating with multidisciplinary teams and guiding patients through non-clinical support avenues. The role emphasizes timely follow-up, documentation accuracy and a patient-centred experience.

The candidate should hold a Bachelor’s Degree in Nursing and have 2–3 years in healthcare or patient-facing admin roles, with proficiency in English and basic Arabic.

Qualifications

• Bachelor's Degree in Nursing is required.
• 2–3 years of healthcare or patient-facing admin experience.
• Experience coordinating with clinical and admin stakeholders to support patient services.
• Basic Arabic and strong English communication required.
• Knowledge of patient safety standards and healthcare terminology.

Responsibilities

• Patient navigation and appointment coordination.
• Patient communication and response management.
• Patient education, guidance and support.
• Patient experience and care coordination.
• Documentation and information management.

Skills

Basic Arabic

English proficiency

Patient communication

EHR knowledge

Empathy

Team collaboration

Customer service

Medical terminology

Listening skills

Emotional intelligence

Education

Bachelor's Degree in Nursing

Tools

EHR systems

RCM software

Job description

Mediclinic City Hospital in Dubai seeks a Care Coordinator to support patients across their care journey by coordinating appointments, communicating with multidisciplinary teams and guiding patients through non-clinical support avenues. The role emphasizes timely follow-up, documentation accuracy and a patient-centred experience.

The candidate should hold a Bachelor’s Degree in Nursing and have 2–3 years in healthcare or patient-facing admin roles, with proficiency in English and basic Arabic.