Care Center Support Specialist

Allianz Services; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Allianz Services in Dubai is seeking a Care Centre Advisor to handle telephone inquiries, follow standard scripts, and ensure timely, high-quality customer service. The role involves documenting conversations and coordinating with supervisors to maintain service levels.

Required are a Bachelor's degree and 2+ years in a call centre or medical setting, with MS Office proficiency and strong communication skills. Legal work eligibility in the UAE is assumed.

Qualifications

• Bachelor's degree; medical background preferred.
• 2+ years experience in Call Centre/Customer Service environment; medical exposure is a plus.
• Proficient in MS Office (Excel, Word, Outlook, PowerPoint) and internet research.

Responsibilities

• Respond to telephone inquiries following scripts and procedures.
• Ensure calls are answered within predetermined time scales and provide high standards of service.
• Document details of conversations and actions for follow-ups.

Skills

Customer service

Communication

MS Office

Education

Bachelor's Degree

Tools

MS Office

Job description

Allianz Services in Dubai is seeking a Care Centre Advisor to handle telephone inquiries, follow standard scripts, and ensure timely, high-quality customer service. The role involves documenting conversations and coordinating with supervisors to maintain service levels.

Required are a Bachelor's degree and 2+ years in a call centre or medical setting, with MS Office proficiency and strong communication skills. Legal work eligibility in the UAE is assumed.