Call Center Representative - Multilingual Arabic / English and French Speaker

Tafaseel BPO; Dubai; On-site; AED 66,960 - 89,280; Part time

Job summary

Tafaseel BPO is hiring for a temporary role focused on call management and multilingual support for events. The candidates must be fluent in Arabic, English, and French to assist attendees with inquiries, registration, and accommodation.

This role requires excellent communication and problem-solving skills, along with the ability to manage multiple inquiries effectively. A Bachelor's degree and 2 years of customer service experience are essential, making this opportunity ideal for those with event management backgrounds.

Qualifications

• Fluency in Arabic, English, and French (written and spoken) is essential.
• Previous customer service or call centre experience of at least 2 years.
• Experience in event support or management is an advantage.

Responsibilities

• Answer inquiries related to event details, including location and topics.
• Assist with registration and confirm attendee registrations.
• Provide guidance on travel and accommodation options.
• Handle requests for special accommodations.
• Make reminder calls to registered attendees.
• Conduct follow-up calls to gather event feedback.

Skills

Fluency in Arabic, English, and French

Excellent communication skills

Problem-solving skills

Multitasking ability

Attention to detail

Customer-centric attitude

Cultural awareness

Technical proficiency

Education

Bachelor's degree

Tools

CRM systems

Event registration platforms

Basic office software

Job description

Job Type: Temporary

Visa Status: Own Visa

Key Responsibilities

Call Management

• Answer inquiries related to event details, including location and general topics.
• Assist with the registration process, including guiding attendees through online registration, troubleshooting technical issues, and confirming registrations.
• Offer guidance on travel and accommodation options, including directions to the venue, parking information, and hotels.
• Handle requests for special accommodations, such as accessibility needs or dietary restrictions.
• Address attendee concerns or complaints promptly and effectively, ensuring a satisfactory resolution.
• Make reminder calls to registered attendees to confirm their attendance and provide last‑minute event details.
• Promote additional event features or services, such as workshops, networking sessions, and merchandise.
• Conduct follow‑up calls to gather feedback on the event experience, focusing on areas such as session content, speaker quality, and overall satisfaction.

Multilingual Support

• Provide call support in Arabic, English, and French to cater to a diverse audience and deliver clear, accurate event‑related information in these languages.
• Ensure all communications are culturally appropriate and sensitive, respecting the needs of international attendees.

Key Skills & Qualifications

• Fluency in Arabic, English, and French (written and spoken) is essential.
• Musat has your Own Visa
• Excellent communication skills: ability to articulate information clearly and professionally to all levels of customers.
• Problem‑solving skills: quickly identify issues, offer solutions, and manage conflict effectively to ensure customer satisfaction.
• Multitasking ability: capable of handling multiple inquiries simultaneously while maintaining high service standards.
• Attention to detail: ensure accurate information and follow‑up on all queries.
• Customer‑centric attitude: focused on delivering an outstanding customer experience at all touchpoints.
• Cultural awareness: understand and respect the diverse backgrounds of attendees.
• Technical proficiency: comfortable using CRM systems, event registration platforms, and basic office software.

Education & Experience

• Bachelor’s degree.
• Previous customer service or call centre experience of at least 2 years.
• Experience in event support or management is an advantage.