Call Center Representative (Automotive)

Boundless Consulting; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Boundless Consulting is seeking a Call Center Representative for the Automotive sector. You will handle customer inquiries, process orders, and provide product information with a focus on service excellence.

The role requires 3+ years in a similar position, fluent English, and strong communication skills. You will work on-site in a fast-paced environment and collaborate with internal departments to resolve issues and improve customer satisfaction.

Qualifications

• Must have experience in the automotive industry.
• Minimum 3 years in a similar call center role.
• Fluent in English, both written and spoken.
• Excellent communication and interpersonal skills.
• Proficient with standard computer applications and CRM software.

Responsibilities

• Answer high-volume calls professionally and resolve inquiries.
• Sell, upsell, and cross-sell services as appropriate.
• Handle and resolve customer complaints and provide information.
• Process orders and applications and update CRM notes.
• Escalate priority issues to management when needed.
• Route calls to the correct resources and follow up as required.
• Maintain confidentiality and respond calmly in emergencies.

Skills

English fluency

Communication skills

CRM software

Automotive industry experience

Education

3+ years in similar role

Tools

Microsoft Office

Job description

About the job Call Center Representative (Automotive)

Opportunity #344

The Client:

A reputable and well-established group that caters to the Automotive, Machinery & Consumer Electronics industries. A huge distributor of genuine Batteries, Tires, Lubricants, and other Machinery products internationally is looking to hire a call center representative.

Key Responsibilities:

• Answering phones from customers professionally and responding to customer inquiries and complaints.
• Selling, up-selling, and cross-selling the company's services.
• Handling and resolving customer complaints regarding product sales to customer service problems.
• Providing customers with the organization’s service and product information.
• Processing forms, orders, and applications requested by the customers.
• Identifying, escalating priority issues, and reporting to the high-level management.
• Routing inbound calls to the appropriate resources.
• Following up complicated customer calls where required.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Recording details of comments, inquiries, complaints, and actions taken.
• Managing administration, communicating, and coordinating with internal departments.

Requirements:

• Experience in the automotive industry is a must.
• 3+ years of experience in a similar role.
• Fluency in English (Written and spoken).
• Excellent communication skills.
• Technical expert in related computer applications.
• Able to react effectively and calmly in emergencies.
• Able to maintain customer confidentiality.