Call Center Representative

TASC Outsourcing; Dubai; On-site; AED 51,000 - 61,000; Full time

Job summary

TASC Outsourcing in Dubai is seeking a Call Centre Agent to handle inbound and outbound calls, respond to inquiries about vehicles, services, appointments, promotions, and general information. You will schedule and coordinate service appointments and maintain accurate CRM records.

The role emphasizes customer satisfaction and achieving call centre KPIs, with experience requirements of 2–3 years in Call Centre Operations, including at least 1 year in the UAE, and a salary up to 5,000 AED per

Qualifications

• 2–3 years of relevant experience in Call Centre Operations with minimum 1 year experience in UAE.

Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Respond to customer enquiries regarding vehicles, services, appointments, promotions, and general information.
• Schedule and coordinate service, maintenance, test‑drive, and other customer appointments.
• Follow up with customers regarding enquiries, bookings, service appointments, and feedback.
• Record and update customer information, call details, and interactions accurately in the CRM system.
• Identify customer requirements and route complex issues to the relevant department.
• Handle customer complaints professionally and ensure timely resolution or escalation.
• Maintain high service standards and achieve defined call centre KPIs, including call quality, response time, productivity, and customer satisfaction.

Job description

• Job Title – Call Centre Agent
• Type - Permanent
• Salary – Upto AED 5000
• Work Location – Dubai
• Mandatory – 2–3 years of relevant experience in Call Centre Operations with minimum 1 year experience in UAE.

Responsibilities:

• Handle inbound and outbound calls professionally and efficiently.
• Respond to customer enquiries regarding vehicles, services, appointments, promotions, and general information.
• Schedule and coordinate service, maintenance, test‑drive, and other customer appointments.
• Follow up with customers regarding enquiries, bookings, service appointments, and feedback.
• Record and update customer information, call details, and interactions accurately in the CRM system.
• Identify customer requirements and route complex issues to the relevant department.
• Handle customer complaints professionally and ensure timely resolution or escalation.
• Maintain high service standards and achieve defined call centre KPIs, including call quality, response time, productivity, and customer satisfaction.
• Support customer retention and identify opportunities for cross‑selling and upselling relevant products or services.