Service Assistant

Ali & Sons Co; Abu Dhabi; On-site; AED 44,640 - 66,960; Full time

Benefits offered by this job

Competitive salary

Employee benefits

Job summary

Ali & Sons invites applications for a Service Assistant to support the Service Department with daily operations, customer interactions, and admin tasks in a fast-paced automotive setting.

The role focuses on welcoming customers, coordinating vehicle movements, maintaining records, and assisting with service bookings and invoicing. English fluency is essential, Arabic is an advantage, and basic MS Office skills are required.

Qualifications

• Minimum 1–2 years in customer service, administration, or automotive service support.
• High School Certificate or Diploma; higher qualifications are an advantage.
• Fluency in English is essential; Arabic is an advantage.
• Basic computer literacy with Microsoft Office; experience with automotive systems or SAP is a plus.
• Strong communication, organizational, time management and customer service skills with attention to detail.
• Positive attitude, professionalism, teamwork, adaptability and willingness to learn.

Responsibilities

• Assist Service Advisors and Service Manager with daily operational and administrative activities.
• Welcome customers professionally and direct them to the appropriate service personnel.
• Coordinate vehicle movement within the workshop and designated parking areas when required.
• Prepare and maintain service-related documentation, records, and reports.
• Open, update, and close service job cards as instructed.
• Coordinate with technicians, parts, and other departments to ensure timely completion of repair orders.
• Follow up on customer appointments and assist in scheduling service bookings.
• Monitor the status of vehicles under service and provide updates to the Service Advisors.
• Ensure all customer and vehicle information is accurately entered into the system.
• Support invoice preparation, document verification, and filing activities.
• Maintain a clean, organized, and professional reception and service area.
• Ensure compliance with company policies, quality standards, and health & safety procedures.
• Assist with any additional duties assigned by the Service Manager to support departmental operations.

Skills

Customer service

Administration

Communication

Organizational

Time management

Detail-oriented

Teamwork

Education

High School Diploma

Diploma

Tools

Microsoft Office

Automotive management systems

SAP

Job description

Exciting Opportunity: Join Ali & Sons as a Service Assistant

Are you a motivated, customer-focused professional who enjoys working in a fast-paced automotive environment?

Join Ali & Sons Group as a Service Assistant, where you'll play an essential role in supporting the Service Department by ensuring smooth daily operations, assisting customers, coordinating administrative activities, and helping deliver an outstanding service experience.

Key Responsibilities

• Assist the Service Advisors and Service Manager with daily operational and administrative activities.
• Welcome customers professionally and direct them to the appropriate service personnel.
• Coordinate vehicle movement within the workshop and designated parking areas when required.
• Prepare and maintain service-related documentation, records, and reports.
• Open, update, and close service job cards as instructed.
• Coordinate with technicians, parts, and other departments to ensure timely completion of repair orders.
• Follow up on customer appointments and assist in scheduling service bookings.
• Monitor the status of vehicles under service and provide updates to the Service Advisors.
• Ensure all customer and vehicle information is accurately entered into the system.
• Support invoice preparation, document verification, and filing activities.
• Maintain a clean, organized, and professional reception and service area.
• Ensure compliance with company policies, quality standards, and health & safety procedures.
• Assist with any additional duties assigned by the Service Manager to support departmental operations.

Role Purpose

To support the efficient operation of the Service Department by providing administrative, operational, and customer service assistance while ensuring a seamless customer experience and contributing to the achievement of departmental objectives.

What We're Looking For

• Experience: Minimum of 1–2 years' experience in a customer service, administration, or automotive service support role.
• Education: High School Certificate or Diploma; higher qualifications are an advantage.
• Languages: Fluency in English is essential; Arabic is an advantage.
• Software: Basic computer literacy with knowledge of Microsoft Office; experience using automotive management systems or SAP is an advantage.
• Skills: Strong communication, organizational, time management, and customer service skills with excellent attention to detail.
• Attributes: Positive attitude, professionalism, teamwork, adaptability, customer focus, and willingness to learn.

Why Join Ali & Sons

• A supportive and collaborative working environment.
• Continuous learning and career development opportunities.
• A culture built on teamwork, customer satisfaction, and operational excellence.
• Competitive salary and comprehensive employee benefits.
• The opportunity to grow your career within a respected and established organization.

Ready to Start Your Career Journey

If you're organized, enthusiastic, and passionate about delivering excellent customer service while supporting a high-performing automotive team, we'd love to hear from you.

Apply today and become part of the Ali & Sons team!

About the Team

At Ali & Sons, we work with some of the most well-known and prestigious automotive brands in the world. The companies we work with are globally recognised for quality, reliability, and sophistication, and for many of them we are the sole distribution agent in the UAE.

With our automotive clients, we strive to provide customers with the best experiences possible driven by high-tech showrooms, world-leading after-sales support, and comprehensive guidance through every stage of the buying process.