Call Center Agent

ASUS; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

ASUS is hiring a Call Center Agent in Dubai to manage customer inquiries through calls, chats, and emails. The ideal candidate will resolve technical issues, promote ASUS products, and maintain customer satisfaction. Applicants should have a Bachelor’s degree, be fluent in English and Arabic, and have at least 1 year of experience in a call center environment. Proficiency in Microsoft Office and strong organizational skills are also required.

Qualifications

• Bachelor’s degree required.
• Fluent in English and Arabic (written and verbal).
• Minimum 1 year of call center and customer service experience with technical support.

Responsibilities

• Manage inbound calls, chats, and emails.
• Resolve customer complaints and provide solutions.
• Promote ASUS products and services.

Skills

Fluent in English

Fluent in Arabic

Strong multitasking skills

Organizational skills

Attention to detail

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Job Title

Call Center Agent

About the Role

We are looking for a proactive Call Center Agent to handle IT-related customer inquiries across calls, chats, and emails. You will ensure customer satisfaction, resolve technical issues, and promote ASUS products and services.

Duties and Responsibilities

• Manage inbound calls, chats, and emails.
• Resolve customer complaints and provide solutions or alternatives.
• Promote ASUS products and services when appropriate.
• Maintain KPIs and provide care calls as needed.
• Process RMAs and handle internal systems.
• Assist and train new team members.
• Maintain professionalism and work efficiently under pressure.

Qualifications

• Bachelor’s degree.
• Fluent in English and Arabic (written and verbal).
• Minimum 1 year of call center and customer service with technical support experience.
• Proficient in Microsoft Office.
• Strong multitasking, organizational skills, and attention to detail.