Call Center Agent

ASUS; Dubai; On-site; AED 67,000 - 112,000; Full time

Job summary

ASUS in Dubai is seeking a proactive Call Center Agent to handle IT-related customer inquiries across calls, chats, and emails. You will ensure customer satisfaction, resolve technical issues, and promote ASUS products and services.

Your role includes managing inbound communications, resolving complaints, maintaining KPIs, processing RMAs, and supporting new team members while upholding professionalism under pressure. Fluency in English and Arabic is required.

Qualifications

• Fluent in English and Arabic (written and verbal).
• Minimum 1 year of call center and customer service with technical support experience.
• Proficient in Microsoft Office.
• Strong multitasking, organizational skills, and attention to detail.

Responsibilities

• Manage inbound calls, chats, and emails.
• Resolve customer complaints and provide solutions or alternatives.
• Promote ASUS products and services when appropriate.
• Maintain KPIs and provide care calls as needed.
• Process RMAs and handle internal systems.
• Assist and train new team members.
• Maintain professionalism and work efficiently under pressure.

Skills

Bilingual English/Arabic

Customer service

Tools

Microsoft Office

Job description

We are looking for a proactive Call Center Agent to handle IT-related customer inquiries across calls, chats, and emails.

You will ensure customer satisfaction, resolve technical issues, and promote ASUS products and services.

Duties and Responsibilities:

• Manage inbound calls, chats, and emails.
• Resolve customer complaints and provide solutions or alternatives.
• Promote ASUS products and services when appropriate.
• Maintain KPIs and provide care calls as needed.
• Process RMAs and handle internal systems.
• Assist and train new team members.
• Maintain professionalism and work efficiently under pressure.

Qualifications:

• Fluent in English and Arabic (written and verbal).
• Minimum 1 year of call center and customer service with technical support experience.
• Proficient in Microsoft Office.
• Strong multitasking, organizational skills, and attention to detail.