Call Center Agent

AWJ; Dubai; On-site; AED 30,000 - 45,000; Full time

Job summary

AWJ is seeking a dedicated Call Center Agent to assist clients with their needs, ensuring they feel valued and supported. Responsibilities include answering calls, providing solutions, and building lasting client relationships through trust.

The ideal candidate will have at least 1-year experience in a similar role, a minimum of high school education, and exceptional communication skills. Proficiency in CRM software and ability to work in a multicultural environment are essential.

Qualifications

• Minimum 1-year experience in a similar position.
• Professional phone voice required.
• Ability to work under difficult conditions.

Responsibilities

• Answer and make calls to address client needs.
• Engage in active listening and provide solutions.
• Build relationships with clients based on trust.

Skills

Exceptional customer service

Active listening

Verbal communication

Written communication

Attention to detail

Proficiency with computers

Strong typing skills

Ability to adapt

Teamwork

Multitasking

Education

Minimum high school academic

Tools

CRM software

Job description

Overview

Call Center Agent uses knowledge of company products, services, and policies to assist callers with orders, inquiries, complaints, or problems. They speak with customers, listen to them to gain a better understanding of their needs, and offer possible solutions.

Key Responsibilities

• Answer or make calls to clients to learn about and address their needs, complaints, or other issues with their orders or services.
• Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Build lasting relationships with clients and other call center team members based on trust and reliability.
• Utilize software, databases, scripts, and tools appropriately.
• Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service.
• Make sales or recommendations for products or services that may better suit client needs.
• Participate in training and other learning opportunities to expand knowledge of company and position.
• Adhere to all company policies and procedures.

Qualifications

• Minimum high school academic.
• Experience minimum 1-year similar position.
• Attention to detail.
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Understanding of company products, services, and policies.
• Proficiency with computers, especially with CRM software, and strong typing skills.
• Positive, dynamic, creative, and dedicated team player with the ability to work in a multicultural environment and under difficult conditions.
• Additional competencies: Understanding the Job requirement, Taking Responsibility, Adaptability, Teamwork, Multitasking.