Call Center Agent

ASUS; Dubai; On-site; AED 45,000 - 78,000; Full time

Job summary

ASUS is seeking a proactive Call Center Agent to handle IT-related customer inquiries across calls, chats, and emails in Dubai. You will resolve technical issues while ensuring customer satisfaction and promoting ASUS products.

The role requires a Bachelor’s degree, fluency in English and Arabic, at least 1 year in call center or technical support, and proficiency in Microsoft Office. You will maintain KPIs, assist new team members, and provide professional support under pressure.

Qualifications

• Bachelor’s degree.
• Fluent in English and Arabic (written and verbal).
• Minimum 1 year of call center and customer service with technical support experience.
• Proficient in Microsoft Office.
• Strong multitasking, organizational skills, and attention to detail.

Responsibilities

• Manage inbound calls, chats, and emails.
• Resolve customer complaints and provide solutions or alternatives.
• Promote ASUS products and services when appropriate.
• Maintain KPIs and provide care calls as needed.
• Process RMAs and handle internal systems.
• Assist and train new team members.
• Maintain professionalism and work efficiently under pressure.

Skills

Fluent English & Arabic

Multitasking

Organizational skills

Attention to detail

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Job Title: Call Center Agent

About the Role:

We are looking for a proactive Call Center Agent to handle IT-related customer inquiries across calls, chats, and emails. You will ensure customer satisfaction, resolve technical issues, and promote ASUS products and services.

Duties and Responsibilities:

• Manage inbound calls, chats, and emails.
• Resolve customer complaints and provide solutions or alternatives.
• Promote ASUS products and services when appropriate.
• Maintain KPIs and provide care calls as needed.
• Process RMAs and handle internal systems.
• Assist and train new team members.
• Maintain professionalism and work efficiently under pressure.

Qualifications:

• Bachelor’s degree.
• Fluent in English and Arabic (written and verbal).
• Minimum 1 year of call center and customer service with technical support experience.
• Proficient in Microsoft Office.
• Strong multitasking, organizational skills, and attention to detail.