CAFM Operator

Khansaheb Group; Dubai; On-site; AED 80,000 - 110,000; Full time

Job summary

Khansaheb Group in Dubai is seeking a candidate to manage the Computer-Aided Facilities Management (CAFM) system, ensuring effective tracking and management of FM operations. Responsibilities include data entry, generating reports, and coordinating with technicians and contractors.

The ideal candidate will have a diploma or bachelor's degree in IT or Engineering, along with 2-3 years of experience in Facilities Management. Familiarity with CAFM platforms is a plus. Strong communication and analytical skills are essential.

Qualifications

• 2-3 years' experience in Facilities Management.
• Certification or training in CAFM software preferred.
• Ability to prioritize and work under pressure.

Responsibilities

• Operate and maintain the CAFM system for FM operations.
• Input and update service requests and asset data.
• Generate reports for management and client review.
• Ensure proper assignment of work orders to technicians.
• Monitor job progress and follow up on timelines.

Skills

Attention to detail

Communication skills

Proficiency in CAFM platforms

MS Office skills

Education

Diploma or Bachelor's degree in IT, Engineering, or related field

Tools

Maximo

Archibus

Concept Evolution

FM Systems

Job description

Role Purpose:

To ensure accurate data entry, system updates, and effective utilization of the Computer-Aided Facilities Management (CAFM) system for tracking, managing, and reporting on FM operations such as maintenance requests, work orders, asset management, and preventive maintenance schedules.

Key Task and Responsibilities:

• Operate and maintain the CAFM system (e.g., Maximo, Archibus, Concept Evolution, FM Systems).
• Input and update service requests, work orders, asset data, and preventive maintenance schedules.
• Generate daily, weekly, and monthly reports for management and client review.
• Ensure correct assignment of work orders to technicians and contractors.
• Monitor job progress and follow up on completion timelines.
• Maintain up-to-date documentation of assets, service history, and contract SLAs.
• Coordinate with helpdesk, supervisors, and engineers to ensure accurate job logging.
• Provide system support to end-users and elevate technical issues to the IT/CAFM Administrator when needed.
• Assist with audits by ensuring data accuracy and recordkeeping.
• Perform quality checks to verify completeness and accuracy of system inputs

Experience, Knowledge and Skills:

• Diploma or Bachelor's degree in IT, Engineering, or related field.
• Certification or training in CAFM software (preferred).
• Proficient in CAFM platforms and MS Office (Excel, Word, Outlook).
• Attention to detail and high data accuracy.
• Good communication and coordination skills.
• Familiarity with FM service operations and workflows.
• Ability to prioritize and work under pressure in a fast-paced environment.
• Minimum 2–3 years’ experience in a similar role within the Facility Management industry.