CAFM Operator

Farnek Services LLC; Dubai; On-site; AED 89,280 - 133,920; Full time

Job summary

A facilities management company in Dubai is seeking a CAFM Operator to handle clerical duties using CAFM software. The role involves monitoring workloads, coordinating work orders, and supporting maintenance processes while ensuring timely and efficient service delivery. Candidates should have experience in facilities management, excellent troubleshooting skills, and familiarity with IBM Maximo. A high school diploma or relevant certifications is preferred. This position may require working flexible hours, including long shifts and overnight shifts.

Qualifications

• Previous experience as a CAFM operator.
• In-depth knowledge of various maintenance strategies.
• Flexibility to work long shifts and overnight.

Responsibilities

• Monitor, plan, and schedule workload effectively.
• Coordinate transfer of Work Orders between shifts.
• Ensure timely ordering and delivery of materials.
• Maintain Asset Register in CAFM systems.

Skills

Flexibility

Excellent troubleshooting skills

Good communication skills

Interpersonal Skills

Planning

Scheduling

Education

High school diploma or equivalent

Certifications in facilities management

Tools

IBM Maximo system application

Job description

CAFM operator to perform clerical duties operating the Computer Aided Facilities Management (CAFM) Software or Computerised Maintenance Management Systems (CMMS) and create and maintain accurate data records for facilities with proper updates of the task executed within the premises.

Responsibilities

• Workload Monitoring, Planning & Scheduling
  • Familiarity with IBM Maximo system application.
  • In-depth knowledge of maintenance strategy such as reactive, preventive, corrective, predictive, statutory, drills, etc.
  • Continuously monitor the call list on CAFM for incoming work requests and ensure:
    • SLA priority justifiable, given the work content details, and change if required.
    • Work content details give sufficient information for the work to be effectively carried out.
    • Duplicate work requests are eliminated, where possible.
    • Work Orders are created from Call requests.
• Work Order List Monitoring
  • Continuously monitor the work order list on the CAFM system ensuring that:
  • Work Orders are batched into skill and location groups to ensure the most effective and efficient service delivery that helps achieve the KPI priorities and SLA timelines set against each job is attained.
  • The Maintenance Operatives have a manageable number of Work Orders to sustain their workflow rate, while not overloading.
  • The Maintenance Operatives give an acceptable level of feedback, on rectification actions taken or any problems/issues they encounter which could be useful in future fault rectification.
• Suspended Work Orders
  • Review on a regular basis Work Orders that have been suspended and ensure that the reason for their suspension is identified in the relevant section of the Work Order record on CAFM.
  • Monitor and progress (via third parties in some cases) the actions on suspended Work Orders to a successful completion.
• Co‑ordination
  • Co‑ordinate the transfer of Work Orders between skill sets and shifts to effective completion within KPIs and SLAs.
  • Co‑ordinate Stores requirements to ensure timely ordering, delivery and issuing of spares and materials to ensure KPIs are met, progressing and chasing overdue items.
  • Arrange access with clients when required and reschedule Work Orders to suit.
• PPM Workloads
  • Monitor PPM workloads and issue to ensure that they are completed on a priority basis, with statutory being highest, ensuring that if all are completed by due dates.
  • Monitor the PPM workloads to ensure that any non‑priority work which is missed during the month is identified.
  • Inform Clients of schedule PPM works which could be disruptive to their service delivery.
  • Ensure that Work Orders are raised to cover any remedial actions identified on PPM work, both in‑house and contractor.
• CAFM/CMMS Systems Support
  • Ensure that the Asset Register is up to date regarding additions, deletions and changes, in particular those created through New Works.
  • Ensure all assets are assigned to their correct location and data field sets.
  • The relevant maintenance plans are applied to assets as defined.
  • The correct task descriptions are linked to all maintenance plans as defined.
  • All work carried out by in‑house staff and Contractors, for both planned maintenance and reactive, is recorded against the appropriate asset and that all spares and materials used are recorded against the correct asset.
  • All Staff resource lists are kept up to date on the CAFM Systems.

Requirements

• Previous experience working as a CAFM operator.
• In-depth knowledge of various maintenance strategy.
• Familiarity with IBM Maximo system application.
• Excellent troubleshooting skills.
• A keen eye for detail.
• Good communication and interpersonal skills.
• Flexibility to work long shifts and overnight.

Education / Qualification

High school diploma or equivalent qualification. Additional certifications or training in facilities management or a related field are advantageous.

Required Skills

• Flexibility
• Work Orders
• Service Delivery Timelines
• Reason Contractors
• Interpersonal Skills
• Strategy
• Records
• Materials
• Troubleshooting
• Scheduling
• Software
• Planning
• Maintenance
• Communication
• Management