Cabana Attendant - Pool Services

Wynn Al Marjan Island; Abu Dhabi; On-site; AED 48,000 - 72,000; Full time

Job summary

Wynn Al Marjan Island in Abu Dhabi invites applications for a Cabana Attendant Pool Services to join the Resort's Pool Services team. The role centers on delivering luxurious, personalized cabana service and ensuring guests enjoy a premium poolside experience.

The ideal candidate will welcome guests, assist with cabana setup, coordinate food and beverage, and maintain the cabana and pool areas to Wynn's Forbes Five-Star standards. Flexibility for weekends and holidays is required.

Qualifications

• High school diploma or equivalent; hospitality certifications preferred
• Lifeguard, pool safety, or first aid certification is advantageous
• Ability to learn hospitality software and guest management systems
• Flexible schedule including weekends and holidays

Responsibilities

• Greet cabana guests and provide a polished first impression
• Escort guests to cabanas and explain features and services
• Set up and replenish cabana amenities promptly and courteously
• Coordinate food and beverage orders with service teams
• Maintain cleanliness and safety of cabana and pool areas
• Support VIP guests with discretion and personalized arrangements
• Monitor guest satisfaction and report issues to supervisors
• Promote cabana rentals and resort offerings through guest engagement
• Complete required checklists and maintain records
• Maintain confidentiality of guest information

Skills

Guest services

Hospitality

Pool operations

Lifeguard certification

Communication

Multitasking

Education

High school diploma

Tools

Microsoft Office

Job description

About the Position

Wynn Al Marjan Island is currently seeking a Cabana Attendant Pool Services to join the resort s Pool Services team

The primary duties and responsibilities of this role are

• Greet cabana guests warmly upon arrival and provide a genuine polished and personalized first impression
• Escort guests to their reserved cabanas and orient them to cabana features amenities and services
• Set up and replenish cabana amenities including towels water refreshments and welcome items promptly and courteously
• Assist guests with lounger and shade positioning special requests and personalized cabana arrangements
• Anticipate guest needs and proactively offer assistance before requests are made
• Coordinate food and beverage orders for cabana guests with the relevant service teams and follow up on delivery
• Respond to guest inquiries and resolve minor issues with professionalism discretion and care
• Use guest names and preferences whenever possible to enhance personalization and recognition
• Maintain a consistently attentive discreet and professional presence across the cabana and pool areas
• Support VIP guests and cabana-specific service arrangements with discretion and attention to detail
• Monitor guest satisfaction and communicate service opportunities or concerns to lifeguards supervisors and operational teams
• Create memorable guest interactions that encourage return visits and reflect Wynn luxury hospitality standards
• Set up arrange and maintain cabanas with loungers towels cushions refreshments and amenities in line with presentation standards
• Ensure cabanas the pool deck and surrounding areas remain clean organized safe and free of hazards throughout the day
• Prepare cabanas ahead of reservations and reset them between guests to maintain a consistently pristine appearance
• Monitor cabana occupancy reservation schedules and readiness in coordination with the Pool Concierge and leadership
• Conduct regular walkthroughs of cabana and pool areas to monitor cleanliness organization guest comfort and presentation standards
• Assist with VIP arrivals special requests celebrations and personalized cabana arrangements
• Support daily opening operating and closing procedures for the cabana operation as assigned
• Identify and report maintenance issues equipment faults cleanliness concerns or guest experience opportunities
• Ensure all guest areas maintain a luxury appearance consistent with Wynn standards
• Assist during special events activations peak periods and high-volume operating conditions
• Maintain inventory of towels refreshments amenities and cabana supplies and report replenishment needs in a timely manner
• Complete required checklists track sheets cabana reservation records and operational documentation accurately and on time
• Use departmental radios communication tools and operational applications effectively
• Communicate operational updates stock levels and guest information to supervisors and colleagues
• Maintain confidentiality of guest information and company records
• Promote cabana rentals daybeds premium poolside experiences food and beverage and resort offerings through confident and courteous guest engagement
• Identify opportunities to enhance guest experiences and encourage cabana upgrades extensions and add-on amenities where appropriate
• Communicate cabana packages pricing and inclusions accurately to guests
• Support departmental revenue initiatives through product awareness and attentive guest interaction
• Collaborate with Food and Beverage and operational teams to maximize utilization and revenue of cabanas and premium seating
• Support lifeguards and the Pool Services team in maintaining a safe clean and enjoyable cabana and pool environment
• Maintain positive working relationships with colleagues across Pool Services Food and Beverage Housekeeping Security Resort Services and other departments
• Communicate guest preferences special requests and operational information clearly and in a timely manner
• Participate actively in departmental meetings briefings training programs and development initiatives
• Support colleagues during peak business periods and changing operational requirements
• Contribute to a positive collaborative and service-focused working environment

About You

The ideal candidate for this position will have the following experience and qualifications

• High school diploma or equivalent required certifications in Hospitality recreation pool operations or guest service-related certifications preferred
• Lifeguard pool safety or first aid certification is an advantage
• Lifeguard Instructor Trainer certification and First Aid CPR AED Instructor certification required or strongly preferred
• Minimum one 1 year of experience in hospitality guest services pool operations beach clubs recreation or luxury resort operations preferred
• Previous luxury hotel resort beach club pool or recreation guest-facing experience preferred
• Basic knowledge of pool seating or guest management systems preferred
• Working knowledge of Microsoft Office applications preferred
• Ability to learn and effectively use departmental software communication systems and operational tools
• High school diploma or equivalent required; certifications in Hospitality, recreation, pool operations, or guest service-related certifications preferred
• Lifeguard, pool safety, or first aid certification is an advantage
• Lifeguard Instructor / Trainer certification and First Aid / CPR / AED Instructor certification required or strongly preferred.
• Minimum one (1) year of experience in hospitality, guest services, pool operations, beach clubs, recreation, or luxury resort operations preferred.
• Previous luxury hotel, resort, beach club, pool, or recreation guest-facing experience preferred.
• Basic knowledge of pool, seating, or guest management systems preferred.
• Working knowledge of Microsoft Office applications preferred.
• Ability to learn and effectively use departmental software, communication systems, and operational tools.
• Familiarity with luxury hospitality service standards preferred.
• Consistently deliver service in accordance with Forbes Five-Star standards.
• Excellent verbal communication and interpersonal skills.
• Strong guest engagement and relationship-building abilities.
• Professional appearance and demeanour consistent with luxury hospitality standards.
• Strong organisational and multitasking skills.
• Ability to remain composed, courteous, and professional in a fast-paced outdoor environment.
• Strong attention to detail and awareness of guest and safety needs.
• Ability to work flexible schedules including weekends, holidays, and evenings.
• Ability to confidently engage and interact with a diverse international clientele.
• Comply with all company safety policies, procedures, and departmental standards.
• Monitor guest activity and report any safety concerns, incidents, or hazards to lifeguards or supervisors immediately.
• Support lifeguards in maintaining a safe pool and deck environment for guests, colleagues, and visitors.
• Participate in mandatory safety training and emergency drills.
• Maintain awareness of departmental emergency response procedures.
• Support compliance with health, hygiene, sanitation, and public area cleanliness standards.
• Ensure cabanas, the pool deck, walkways, and guest service areas remain free of hazards and safety risks.
• Utilize equipment, systems, and resources safely and responsibly.
• Support compliance with all local regulations and company policies.