Cabana Attendant - Pool Services

Wynn Al Marjan Island; Dubai; Sur place; AED 67 000 - 112 000; Plein temps

Résumé du poste

Wynn Al Marjan Island is opening a luxury cabana operation in the UAE. You will warmly greet guests, escort them to cabanas, and ensure every detail from towels to refreshments is perfect.

You will coordinate with F&B teams, anticipate needs, and maintain a discreet, high-end service presence throughout the day. The role emphasizes guest engagement, safety, and staying aligned with Five-Star standards while supporting VIP guests and promoting premium cabana experiences.

Qualifications

• High school diploma or equivalent is required.
• Experience in hospitality, guest services, pool operations, or luxury resorts preferred.
• Strong communication and interpersonal skills are essential.
• Ability to learn and use departmental software and tools.

Responsabilités

• Greet cabana guests warmly upon arrival and provide a polished first impression.
• Escort guests to reserved cabanas and orient them to features and services.
• Set up and replenish cabana amenities promptly and courteously.
• Assist guests with lounger/shade positioning and special requests.
• Coordinate food and beverage orders with service teams and follow up on delivery.
• Respond to inquiries and resolve minor issues with professionalism.
• Maintain discretion and personalization in guest interactions.
• Monitor cabana/ pool area to ensure safety, cleanliness, and presentation.
• Identify opportunities to upsell cabana packages and premium experiences.
• Support VIP arrivals and cabana arrangements with attention to detail.
• Communicate updates and stock levels to supervisors and colleagues.

Connaissances

Guest service

Communication

Multitasking

Attention to detail

Professional appearance

Formation

High school diploma or equivalent

Outils

Microsoft Office

Description du poste

Job Description:

Job Description

About Wynn Al Marjan Island:

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About The Position

Responsibilities

• Greet cabana guests warmly upon arrival and provide a genuine, polished, and personalized first impression.
• Escort guests to their reserved cabanas and orient them to cabana features, amenities, and services.
• Set up and replenish cabana amenities including towels, water, refreshments, and welcome items promptly and courteously.
• Assist guests with lounger and shade positioning, special requests, and personalized cabana arrangements.
• Anticipate guest needs and proactively offer assistance before requests are made.
• Coordinate food and beverage orders for cabana guests with the relevant service teams and follow up on delivery.
• Respond to guest inquiries and resolve minor issues with professionalism, discretion, and care.
• Use guest names and preferences whenever possible to enhance personalization and recognition.
• Maintain a consistently attentive, discreet, and professional presence across the cabana and pool areas.
• Support VIP guests and cabana-specific service arrangements with discretion and attention to detail.
• Monitor guest satisfaction and communicate service opportunities or concerns to lifeguards, supervisors, and operational teams.
• Create memorable guest interactions that encourage return visits and reflect Wynn luxury hospitality standards.
• Set up, arrange, and maintain cabanas with loungers, towels, cushions, refreshments, and amenities in line with presentation standards.
• Ensure cabanas, the pool deck, and surrounding areas remain clean, organized, safe, and free of hazards throughout the day.
• Prepare cabanas ahead of reservations and reset them between guests to maintain a consistently pristine appearance.
• Monitor cabana occupancy, reservation schedules, and readiness in coordination with the Pool Concierge and leadership.
• Conduct regular walkthroughs of cabana and pool areas to monitor cleanliness, organization, guest comfort, and presentation standards.
• Assist with VIP arrivals, special requests, celebrations, and personalized cabana arrangements.
• Support daily opening, operating, and closing procedures for the cabana operation as assigned.
• Identify and report maintenance issues, equipment faults, cleanliness concerns, or guest experience opportunities.
• Ensure all guest areas maintain a luxury appearance consistent with Wynn standards.
• Assist during special events, activations, peak periods, and high-volume operating conditions.
• Maintain inventory of towels, refreshments, amenities, and cabana supplies, and report replenishment needs in a timely manner.
• Complete required checklists, track sheets, cabana reservation records, and operational documentation accurately and on time.
• Use departmental radios, communication tools, and operational applications effectively.
• Communicate operational updates, stock levels, and guest information to supervisors and colleagues.
• Maintain confidentiality of guest information and company records.
• Promote cabana rentals, daybeds, premium poolside experiences, food and beverage, and resort offerings through confident and courteous guest engagement.
• Identify opportunities to enhance guest experiences and encourage cabana upgrades, extensions, and add-on amenities where appropriate.
• Communicate cabana packages, pricing, and inclusions accurately to guests.
• Support departmental revenue initiatives through product awareness and attentive guest interaction.
• Collaborate with Food and Beverage and operational teams to maximize utilization and revenue of cabanas and premium seating.
• Support lifeguards and the Pool Services team in maintaining a safe, clean, and enjoyable cabana and pool environment.
• Maintain positive working relationships with colleagues across Pool Services, Food and Beverage, Housekeeping, Security, Resort Services, and other departments.
• Communicate guest preferences, special requests, and operational information clearly and in a timely manner.
• Participate actively in departmental meetings, briefings, training programs, and development initiatives.
• Support colleagues during peak business periods and changing operational requirements.
• Contribute to a positive, collaborative, and service-focused working environment.

About You

• High school diploma or equivalent required; certifications in Hospitality, recreation, pool operations, or guest service-related certifications preferred
• Lifeguard, pool safety, or first aid certification is an advantage
• Lifeguard Instructor / Trainer certification and First Aid / CPR / AED Instructor certification required or strongly preferred.
• Minimum one (1) year of experience in hospitality, guest services, pool operations, beach clubs, recreation, or luxury resort operations preferred.
• Previous luxury hotel, resort, beach club, pool, or recreation guest-facing experience preferred.
• Basic knowledge of pool, seating, or guest management systems preferred.
• Working knowledge of Microsoft Office applications preferred.
• Ability to learn and effectively use departmental software, communication systems, and operational tools.
• Familiarity with luxury hospitality service standards preferred.
• Consistently deliver service in accordance with Forbes Five-Star standards.
• Excellent verbal communication and interpersonal skills.
• Strong guest engagement and relationship-building abilities.
• Professional appearance and demeanour consistent with luxury hospitality standards.
• Strong organizational and multitasking skills.
• Ability to remain composed, courteous, and professional in a fast-paced outdoor environment.
• Strong attention to detail and awareness of guest and safety needs.
• Ability to work flexible schedules including weekends, holidays, and evenings.
• Ability to confidently engage and interact with a diverse international clientele.
• Comply with all company safety policies, procedures, and departmental standards.
• Monitor guest activity and report any safety concerns, incidents, or hazards to lifeguards or supervisors immediately.
• Support lifeguards in maintaining a safe pool and deck environment for guests, colleagues, and visitors.
• Participate in mandatory safety training and emergency drills.
• Maintain awareness of departmental emergency response procedures.
• Support compliance with health, hygiene, sanitation and public area cleanliness standards.
• Ensure cabanas, the pool deck, walkways, and guest service areas remain free of hazards and safety risks.
• Utilize equipment, systems, and resources safely and responsibly.
• Support compliance with all local regulations and company policies.

About Wynn Al Marjan Island’s Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.