Pool Attendant Resort - Pool Services

Wynn Al Marjan Island; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Wynn Al Marjan Island in Abu Dhabi invites applications for a Pool Attendant in Resort - Pool Services. You will greet guests, arrange seating, provide towels and amenities, and respond to requests with discretion and courtesy to reflect Wynn luxury standards.

Maintain a pristine pool deck, assist VIP guests, support daily opening and closing procedures, and collaborate with Food & Beverage to enhance guest experiences while upholding safety and presentation.

Qualifications

• High school diploma or equivalent.
• Lifeguard, pool safety, or first aid certification is an advantage.
• Minimum one year of experience in hospitality, guest services, pool operations, beach clubs, recreation, or luxury resort operations preferred.

Responsibilities

• Greet guests warmly upon arrival and provide a polished first impression.
• Assist guests with seating arrangements, lounger and umbrella positioning, and special requests.
• Provide towels, water and other amenities promptly and courteously throughout the guest's visit.
• Anticipate guest needs and proactively offer assistance before requests are made.
• Respond to guest inquiries and resolve minor issues with professionalism and discretion.

Skills

Guest service

Communication

Multitasking

Professional demeanor

Education

High school diploma

Lifeguard certification

First aid knowledge

Job description

About the Position

Wynn Al Marjan Island is currently seeking a Pool Attendant Resort - Pool Services to join the resort's Pool Services team.

Primary Duties and Responsibilities

• Greet guests warmly upon arrival and provide a genuine polished and personalized first impression.
• Assist guests with seating arrangements lounger and umbrella positioning and special requests.
• Provide towels water and other amenities promptly and courteously throughout the guest s visit.
• Anticipate guest needs and proactively offer assistance before requests are made.
• Respond to guest inquiries and resolve minor issues with professionalism discretion and care.
• Use guest names and preferences whenever possible to enhance personalization and recognition.
• Maintain a consistently approachable attentive and professional presence throughout the pool areas.
• Support VIP guests and specific poolside service arrangements with discretion and attention to detail.
• Monitor guest satisfaction and communicate service opportunities or concerns to lifeguards supervisors and operational teams.
• Create memorable guest interactions that encourage return visits and reflect Wynn luxury hospitality standards.
• Set up arrange and maintain pool loungers umbrellas towels and other amenities in the pool areas in line with presentation standards.
• Ensure the pool deck and surrounding areas remain clean organized safe and free of hazards throughout the day.
• Conduct regular walkthroughs of the pool deck to monitor cleanliness organization guest comfort and presentation standards.
• Reset loungers daybeds and cabanas between guests to maintain a consistently pristine poolside appearance.
• Assist with VIP arrivals special requests celebrations and personalized poolside arrangements.
• Support daily opening operating and closing procedures for the pool areas as assigned.
• Identify and report maintenance issues equipment faults cleanliness concerns or guest experience opportunities.
• Ensure all guest areas maintain a luxury appearance consistent with Wynn standards.
• Assist during special events activations peak periods and high-volume operating conditions.
• Maintain inventory of towels amenities and poolside supplies and report replenishment needs in a timely manner.
• Complete required checklists track sheets and operational documentation accurately and on time.
• Use departmental radios communication tools and operational applications effectively.
• Communicate operational updates stock levels and guest information to supervisors and colleagues.
• Maintain confidentiality of guest information and company records.
• Promote pool cabana daybed food and beverage and resort offerings through confident and courteous guest engagement.
• Identify opportunities to enhance guest experiences through available services amenities and experiences.
• Assist in promoting premium seating cabanas daybeds and poolside experiences where appropriate.
• Support departmental revenue initiatives through product awareness and attentive guest interaction.
• Collaborate with Food and Beverage and operational teams to maximize utilization of revenue-generating poolside areas.
• Support lifeguards and the Pool Services team in maintaining a safe clean and enjoyable pool environment.
• Maintain positive working relationships with colleagues across Pool Services Food and Beverage Housekeeping Security Resort Services and other departments.
• Communicate guest preferences special requests and operational information clearly and in a timely manner.
• Participate actively in departmental meetings briefings training programs and development initiatives.
• Support colleagues during peak business periods and changing operational requirements.
• Contribute to a positive collaborative and service-focused working environment.

Qualifications

• High school diploma or equivalent required; certifications in aquatics, recreation, or physical education preferred.
• Lifeguard, pool safety, or first aid certification is an advantage.
• Minimum one (1) year of experience in hospitality, guest services, pool operations, beach clubs, recreation, or luxury resort operations preferred.
• Previous luxury hotel, resort, beach club, pool, or recreation guest-facing experience preferred.
• Consistently deliver service in accordance with Forbes Five-Star standards.
• Basic knowledge of pool, seating, or guest management systems preferred.
• Working knowledge of Microsoft Office applications preferred.
• Ability to learn and effectively use departmental software, communication systems, and operational tools.
• Familiarity with luxury hospitality service standards preferred.
• Excellent verbal communication and interpersonal skills.
• Strong guest engagement and relationship-building abilities.
• Professional appearance and demeanour consistent with luxury hospitality standards.
• Strong organizational and multitasking skills.
• Ability to remain composed, courteous, and professional in a fast-paced outdoor environment.
• Strong attention to detail and awareness of guest and safety needs.
• Ability to work flexible schedules including weekends, holidays, and evenings.
• Ability to confidently engage and interact with a diverse international clientele.